Bought a cordless vacuum six months ago…
Bought a cordless vacuum six months ago - charged the charger twice - worked great. Now the charger wont charge and I’ve contacted them four times with no response 😡🤷♀️
By Kim F.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
346 reviews
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Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-established Buture brand.Our product range includes two main lines: vacuum cleaners and portable car jump starters. Our latest vacuum cleaner model, the VC80 Cordless Vacuum Cleaner, is a testament to our commitment to innovation, featuring advanced technology and a design that prioritizes both performance and convenience.At Buture, we are dedicated to providing our customers with reliable, cutting-edge products that make everyday tasks easier and more efficient.You can find all our products and accessories on https://ibuture.com/.If you have any questions, please contact us at [email protected].
Buture (ibuture.com) has 346 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
346 approved reviews, newest moderated first
Bought a cordless vacuum six months ago - charged the charger twice - worked great. Now the charger wont charge and I’ve contacted them four times with no response 😡🤷♀️
By Kim F.
Ho comprato un beta04 avviatore, ha funzionato per una decina di volte poi è morto non fa più avviamento di emergenza, solo Powerbank
By Boris P.
DO NOT BUY FROM THIS COMPANY! Bought a Buture cordless vacuum cleaner from Amazon over a year ago. One of the pins sheared off on the charging unit but we cobbled something together as never got an ANSWER to our complaint. Apart from that it’s OK. Bought another recently direct from Company. Didn’t know it was arriving from China. First time trying to charge one of the pins sheared off AGAIN. Haven’t even been able to use it. Complained and sent photos but no response. Have opened up a dispute via PayPal. So I wait ……. Terrible Company. How dare they not respond to genuine complaints!
By Anne G.
Bought a jump starter which worked once, but which has never held a charge and now won't charge at all. An extremely poor product non-existent post sales support - they don't answer emails or forms submitted on their website. I would avoid this company.
By Richard
Be aware of the new ways to scam people. One of these is Buture, this is a hugley inferior product below any modern standards but with an attractive design. The vacuum broke after three uses, and it was a hassle to get the money back from Amex. Buture customer service is not responding to any emails. Also, similar designs are sold under other brands, so be aware!
By Marcin
Short version - avoid Buture. Longer version - cheap products. The wiring in our brush head cordless vacuum went after less than a year so it no longer spins, meaning poor suction. Customer service promised on 12 December to send a new brush head but did not, and now are ignoring all messages. Liars dishonestly peddling dodgy merchandise.
By Jamie
Staubsauger nach zweimaligem Gebrauch defekt. Da es ein Geschenk war, gibt es leider keine Ordernummer und ohne die reagiert der Kundenservice nicht 😞 Bin super sauer über diesen miserablen Kundenservice und die schlechte Qualität des Saugers. NIE WIEDER!!!!
By Cordula B.
Bought a BP10 in November 2024. After fewer than 20 charges the earth pin of the plug (UK plug) broke. Contacted Buture customer service to complain and ask for a resolution. Been waiting for a week and received no acknowledgement. Impossible to contact the company by phone.
By user U.