Hub Group, Inc.Reviews of hubgroup.com

Hub Group gave me a delivery window so I took the day off of work to be available. I received a text saying they were two stops away. Then I received another text an hour later stating they had canceled the delivery. When I called customer service they could not get in touch with their drivers to figure out what happened. They are very unprofessional and are not easy to get in contact with.

Review for Hub Group Logistics: I had a deeply frustrating experience with Hub Group Logistics that I feel compelled to share. I scheduled a pickup for a returned item, and they provided me with an exceptionally wide pickup window of 8 AM to 8 PM. I planned my entire day around this, even missing work to ensure I was available for the pickup. Unfortunately, despite waiting at home for a full twelve hours, no one from Hub Group ever showed up. I tried contacting their customer service for updates, but I received little to no assistance. Their lack of communication and reliability is unacceptable. I understand that things can happen, but a pickup window of twelve hours should guarantee at least some level of service. Instead, I was left feeling ignored and frustrated. I cannot recommend Hub Group Logistics based on this experience, as they did not fulfill their commitment or respect my time. Look elsewhere if you want a reliable logistics partner.

HORRIBLE COMPANY. Unreliable delivery service and nonexistent customer service. If you live in DC/MD/VA area, STAY AWAY and DO NOT USE. I live in MD and ordered some furniture from Castlery. Hub Group initially gave me an automated phone call/email to schedule a delivery on a specific date with a window of 8AM-8PM. Fine. After waiting for 12 hours for the delivery on that day, Hub Group unilaterally postpones my delivery to 5 DAYS later without any notice. I only found out by refreshing my delivery status page, which suddenly showed a new delivery date of 5 days later. I try to contact customer service but to no avail, Hub Group has NO CUSTOMER SERVICE other than an out-sourced chat function that half of the time has "connection issues" and any agent connected will just read off of the delivery status screen already available to you. It is now past my secondarily forced delivery date and I will be cancelling my order somehow, if I can ever reach any person who has any degree of care. They will NEVER DELIVER, then stonewall you. Horrible, horrible company, stay away if you want your purchased good.

O stars...worst ever. I was contacted to schedule the delivery of this package and confirmed it online for 12/2/24 between 7am and 11am. When no delivery happened after waiting 4 hours, I called Group Hub and was told that we never received a confirmation (1st lie). I sent the one we received in writing and was told that they are delivering tomorrow. I then called Amazon and spoke to Magda, she called and was told they tried to deliver at 11:06am and we were not home (lie 2) , both my husband and I were sitting on our second floor porch the whole time, unless the truck is silent and invisible. Magda says they will come tomorrow between 7 am and 11am (lie 3). I then receive the same online confirmation for tomorrow between 6:48am and 10:48am. I don't need lies, just my package. Will update when they dont show up tomorrow. We need to get this shipper banned.

Horrible company, horrible service, never called to sep up a delivery window and the delivery guy called only 15 from arrival time. Explained I wouldn’t be home on such short notice and they reschedule my delivery for a week after. Zero accommodations for their mistake. Horrible attitude, lady named Tia refused my request to speak to a supervisor several times. All around horrible! Not sure why Samsung is using this unprofessional company for their deliveries. Spending so much money on Samsung appliances to have to deal with these nasty people’s attitude.

Garbage company!! No communication, very nasty angry customer service at flint mi terminal when they finally delivered the items were loaded wrong with the smaller items underneath the heavier larger items.... They never called 30min ahead of time and just dropped and laid flat when it was clearly printed on box "this side up".... If I ever have a choice, I will never use them and I will pass that along to others Phillip's grandfather would be very disappointed with how his grandson has tarnished his company name and legacy

I stayed home all day to receive a delivery and they never delivered it.

Watch Out! Home Depot uses this outfit to deliver their appliances. Their crew damaged our driveway and lawn and still won't send a damage payment like they promised after we had to sign a release. That was 10 Months ago! We got 3 estimates for $1300. to repair our property. They only agreed to $600. and they have yet to send a check after we came to a compromise. Home Depot just passed the buck and said it was between us and Hubgroup. You better think twice before using this shady company. We got screwed by them...