Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
257 reviews
Hub Group, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
257 approved reviews, newest moderated first
Home Depot referred me to Hub Group to pick up a table saw I was returning. (I live 85 miles from the closest Home Depot). 5 attempts (3 phone calls and 2 online chats) to schedule a pick up. Every time I was told that someone would be calling to schedule. Never happened. Total scumbags.
By Patrick G.
Terrible experience. The AI phone call is terrible, never able to reach a human and it doesn't understand issues. Makes me not want to use Wayfair again to not experience this service.
By Danny M.
I am trying to return a Home Depot gazebo that got delivered broken. I have been given the run around for the last 3 weeks. Hub Group gave me a pick-up day option and never showed. I went to the chat and kept getting disconnected. Then I called and was told I clicked their link wrong, and they would call me in the next 24-48hours to reschedule (that was 11 days ago.) I have contacted them every 2-3 days to see if there are any updates and have been told they will reach out in next 24-48 hours. I have reached out to HD for a different company to pick up and it's not an option, so I guess this is the final thing I order from them.
By Shopper
I would give it 0 stars if I could. They have said they were going to deliver my bedroom set 4 times now. You can't get in touch with anyone, they're supposed to call you back but usually don't, rarely pick up. They will send you a tracking map that may say how many stops away they are but then they dissappear! Take off from work 4 times now! Horrible company!
By Tammy H.
Trying to get an icemaker delivered that was ordered through Home Depot - we're on the third ETA date and still don't have it. NO communication from Hub Group - can't get through to a person when I call, neither can the Home Depot CS reps. I finally got in touch with someone after waiting for 2 hours on the chat bot but it keeps giving an error message while waiting or while talking with a CS rep. It's broken 5 times so far and the person I spoke with couldn't even give me any information. Still don't have the delivery window time line. Incredibly unprofessional and frustrating.
By Sabrina D.
I ordered a bed and frame set that was supposed to be delivered sometime on 16 June 2025. I say "sometime" because the expected delivery window varied depending on which email or message from Hub Group I checked. According to the automated message I received when I tried to check the status of my order, it was supposed to be delivered between 3 and 7pm. It is now 8:16pm, and my bed is no where to be seen. No one has responded to my online chat, and their automated phone system is a joke. These guys are clowns, and I would avoid them at all costs.
By David S.
I was supposed to receive white glove delivery including assembly and disposal of packing materials. Delivery drivers simply dropped off the boxes and left. But not before asking me for two bottles of water which they took off with instead of staying to assemble the furniture. Nearly impossible to get a hold of anyone via phone to reach some sort of resolution. I did talk to one lady that seemed to care and agreed we should have had assembly and packaging removal. But I can’t get a hold of the local delivery hub and they were supposed to call me to follow up and didn’t. Horrible experience, horrible company.
By Emily E.
Can I write zero? Seems like everyone agrees this company is terrible. Home Depot should stop using them asap!! They have zero customer service, don’t come when they are supposed to, and send you to a terrible automated voice assist who does not understand you when you try to reach a human. Will probably not shop at Home Depot again given how bad this third party experience is.
By Jen
