Hub Group, Inc.Reviews of hubgroup.com

Response from Hub Group, Inc.· Jun 10, 2026

Natasha 3 - Thank you for the 5-star review! We're glad to hear your furniture was delivered safely and that our team was able to place it directly in your living room. We understand that large, heavy items can be difficult to move, so we're happy we could make the delivery process easier and more convenient for you. Thank you for choosing Hub Group, and we appreciate you taking the time to share your experience! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Jun 5, 2026

Omar, We're disappointed to hear about your experience and appreciate you taking the time to share your concerns. The issues you describe regarding communication, professionalism, and service execution do not reflect the standards we strive to uphold. We recognize that our performance impacts not only our customers, but also the businesses that trust us to represent their brands. We take feedback like yours seriously and will share your comments with our operations leadership team for review. Please email us the order number, we will do everything we can to resolve this as quickly as possible. [email protected] Hub Group Final Mile

Response from Hub Group, Inc.· Jun 5, 2026

Aleana - Thank you for the fantastic review! We're delighted to hear that your furniture delivery went smoothly. Our delivery teams work hard to provide a great experience while treating every customer's home with care and respect, so it's wonderful to know they made such a positive impression. We appreciate your 10/10 rating and thank you for choosing us. Enjoy your new furniture! — The Hub Group Final Mile Team

Response from Hub Group, Inc.· Jun 3, 2026

WIlmarie - Thank you for your feedback. We apologize for the frustration and disappointment you experienced. We understand how important it is to receive clear communication, especially when arranging a return pickup. If you were told that someone would contact you directly to schedule your appointment, we understand your concern when that did not occur as expected. Please contact us at [email protected] with your order information. We will do everything we can to assist you as quickly as possible. Thank you for bringing this to our attention. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Jun 2, 2026

k. Walker - Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced. Delivering to the wrong address and failing to communicate effectively falls short of the level of service we strive to provide, especially when you selected a deluxe delivery and setup service. We understand how disappointing this must have been and recognize the impact it had on your experience. We also apologize for the difficulty you encountered when attempting to reach our team. Clear communication and accountability are essential, and we regret that we did not meet your expectations. We would appreciate the opportunity to review your delivery and address your concerns directly. Please contact us at [email protected] with your order information so that we can investigate what occurred and work toward a resolution. Thank you again for bringing this matter to our attention. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Jun 1, 2026

Bridget - Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced throughout your delivery process. We understand your disappointment regarding the delivery timing, the missed white glove service, and the handling of your mattress and bed frame removal. We recognize how frustrating it must have been to find the items left outside, especially with inclement weather in the forecast. The level of service you described does not reflect the experience we strive to provide. We take concerns like yours seriously and would appreciate the opportunity to review what occurred, including the delivery instructions provided to our team and the communication surrounding your follow-up requests. Please contact our Customer Service team at [email protected] and include your order number and contact information. We will work directly with the appropriate team to investigate the situation and determine the best path toward resolution. Thank you for bringing this matter to our attention. We appreciate the opportunity to make things right. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· Jun 1, 2026

Kenneth - Thank you for taking the time to share your experience and for the 5-star review! We're pleased to hear that your delivery arrived on time, that you received advance communication from our team, and that the delivery crew successfully unloaded and assembled your product. Providing a smooth, hassle-free delivery experience is exactly what we strive for. We appreciate your feedback and thank you for choosing Hub Group Final Mile. Enjoy your new product! Hub Group Final Mile Customer Service

Response from Hub Group, Inc.· May 29, 2026

WendKend - Thank you for sharing your experience. We apologize for the frustration and inconvenience you encountered. We understand how disappointing it is to schedule a delivery, expect your order to arrive, and then discover there is conflicting information regarding the status of your shipment. We also recognize that difficulty reaching a live representative and receiving inconsistent information only adds to that frustration. Your feedback regarding both the online scheduling process and our customer service experience has been shared with the appropriate teams for review. We are continuously working to improve our systems and communication to provide a more reliable and seamless experience for our customers. We are reaching out to the terminal this morning. We will do everything we can to deliver your order as quickly as possible. If you still need assistance with your order, please contact us at [email protected] so we can review your situation further. Hub Group Final Mile Customer Service