Disappointed that one item was not…
Disappointed that one item was not available. If something is not available it would be appropriate to remove it from your catalogue. Very happy with the communication and refund provided.
By Michelle M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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475 reviews
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Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 29 reviews with 4 stars · Clear filters
Disappointed that one item was not available. If something is not available it would be appropriate to remove it from your catalogue. Very happy with the communication and refund provided.
By Michelle M.
arrived on time- metal needs to be stiffer- bends too easily but does pickup bad leg easier than without.
By LAMPDA
Easy and fast delivery
By Wayne
reliable, but not particularly quick
By adr
Not as good as the older version that we purchased years ago from you, yet still better than any others we’ve tried.
By Janice K.
No problems with the product or the price (both were spot on). But a little perplexed with the delivery. We live approximately 12 miles from HPMS, but out order traveled a total of 260 miles (from HPMS to CT, then back to NH) adding at least 1 day to the total shipping time. It just seems that there could be a more efficient (quicker) delivery method.
By Al R.
I was surprised by the quick refund. But it would have been better if you kept your website's list of products in line with your inventory.
By Len
I ordered your occipital float pillow to use during my neck exercises. This works great for my ROM exercises. It keeps my neck in a neutral position so the exercises are performed properly.
By Margaret N.