Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
753 reviews
Houseplans.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find the Right Plan for You at Houseplans.com Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions. Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,you'll find it here. Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us. Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here. Start Your Search
Houseplans.com (houseplans.com) has 753 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
753 approved reviews, newest moderated first
Great customer service and very thorough in asking questions for what I would need.
By Andrea S.
Response from Houseplans.com· Feb 24, 2026
Thank you for your 5-Star review Andrea! We’re glad to hear our team provided great customer service and took the time to ask the right questions to understand your needs. We appreciate you choosing us and are here if you need anything further!
good service when i had a question
By Alan D F.
Response from Houseplans.com· Feb 23, 2026
Thank you for your kind review Alan! We’re so glad we were able to provide helpful service when you had a question. Don’t hesitate to reach out anytime — we’re always happy to help!
We paid for expedited shipping and still had to wait over twice the time stated. Don't waste money on expedited shipping. Also, we were asked to review the order before receiving the plans.
By Delayed B.
Response from Houseplans.com· Feb 23, 2026
Thank you for sharing your feedback Janet. We’re very sorry to hear that your experience with expedited shipping did not meet expectations. Regarding the review request, those are sometimes sent automatically after an order is placed, and we apologize if that felt premature before you had received your plans. We would truly appreciate the opportunity to look into your order further and see what may have caused the delay. Please reach out to us directly at 1-800-913-2350.
Michelle did an excellent job of helping me get changes made, clarifying what the process was and getting things done quickly so the project can move forward.
By Jenny M.
Response from Houseplans.com· Feb 23, 2026
Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience. Michelle is dedicated to making the process clear and seamless, so it means a lot to know her communication and responsiveness helped move your project forward quickly. We’ll be sure to pass along your kind words to her! We appreciate you choosing Houseplans.com and look forward to seeing your project come to life.
The customer service just doesn't get any better
By Rich Y.
Response from Houseplans.com· Feb 23, 2026
Wow — thank you Rich! That’s exactly the experience we strive to provide. We’re grateful for your support and your 5-star review!
Always my go to place for purchasing home plans.
By Jordan
Response from Houseplans.com· Feb 18, 2026
Thank you for your 5-Star review Jordan. We appreciate you!
Good communication, great return of all my phone calls. Represents the company very well. I used to be in charge of a big organization and I can recognize great talent. Thank you Dominque
By Ed S.
Response from Houseplans.com· Feb 16, 2026
Thank you so much for the incredible review Ed! We’re thrilled to hear about your experience with Dominque — we agree she’s a fantastic part of our team.
I had looked at many websites for barndominium plans - your website seemed the easiest to navigate - prices were all very similar - customer service follow up via telephone was great and almost immediate after purchase. Email follow up came quickly after the phone call and within an hour or so I received email confirmation that my plans had been shipped.
By Lorna M.
Response from Houseplans.com· Feb 16, 2026
Thank you for the thoughtful review Lorna! We’re so glad you found the website easy to navigate and the process smooth from start to finish. It’s great to hear our customer service team was able to follow up quickly and keep everything moving. We truly appreciate you sharing your experience.
