Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
662 reviews
HoufySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Houfy is the largest vacation rentals direct booking marketplace for rental property types such as homes, condos, cabins, apartments and rooms all over the world. The Houfy community offers more than 87,000 vacation rentals with no booking or service fees. Guests and hosts save money by booking vacation homes directly on Houfy. Easily search for a Houfy property and book your next condo, cabin, or house directly with a Houfy host anywhere in the world.Our mission is to empower everyone to book direct and save on service fees.We designed Houfy with hosts for hosts to be a true digital market place, not a middle man!
Houfy (houfy.com) has 662 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
662 approved reviews, newest moderated first
The place had everything we needed, it was beautiful, easy to get ahold of and the availability to pay by etransfer was great..
By Wendy
Response from Houfy· Sep 2, 2026
Thanks Wendy! Great to hear the place was beautiful and had everything you needed, and that the owner was easy to reach.
Houfy is a great alternative to airbnb and VRBO. Once more people realize that you don't need to pay those exorbitant "service" fees that are being charged by VRBO and airbnb, I think those companies' stocks are going to tank. If Houfy can scrape together enough money for 1 commercial during the Superbowl like Homeaway did about 14 years ago, they will take off. Some things that can be improved from an owners point of view would be better technical support support. I relied heavily on Gemini to do the initial setup. In addition, I would like to see more flexibility to showcase my cancelation policy. From afar, I have to say I have a no refund policy in order to have my own customized cancelation policy. All in all though, this is the best "no service fees" site I've found. It's like what Homeaway used to be where owners just pay an annual fee to get put directly in touch with the customer. My big fear is that once they start threatening the billion dollar profits of airbnb and vrbo, one of them will make a huge offer to buy them out and make them disappear. Hopefully by that time, people will realize that they can find owners directly if they just do some online searching. Once people realize they can text me, verify that I'm really the owner by sending me a coded message through vrbo or airbnb, they will be able to book with me directly and cut out the middleman for 10 to 15% savings. Greed will eventually kill airbnb and VRBO.
By STR O.
Response from Houfy· Sep 2, 2026
Thank you for a review this thoughtful. You've described the model better than our own marketing does — owners in direct contact with guests, no middleman fees, the way it used to be. The two improvement points you raised are fair and useful. Setup shouldn't have required leaning on an outside tool to get through it; better, more hands-on technical support is something we know we need to build out. And the cancellation policy limitation is a real one — having to choose "no refund" just to customize your terms works against you, and more flexibility there is worth getting right. Both are going to the team. Grateful to have owners who care enough to tell us exactly where to improve.
Love it on Navarre Beach. The condo is great access to the beach and the surrounding restaurants and attractions! Very comfy!
By Mary
Response from Houfy· Sep 2, 2026
Thanks Mary! Great to hear the condo and its spot on Navarre Beach worked out so well, restaurants and all. Hope we see you again.
It was user friendly and it helped accomplish our cottage week with ease!
By Caroline
Response from Houfy· Sep 1, 2026
Thanks Caroline! Great to hear the site was user friendly and that sorting your cottage week was easy.
Easy to use and great information
By Melissa
Response from Houfy· Sep 1, 2026
Thanks Melissa! Good to hear the site was easy to use and that you found the information you needed.
I am a host and absolutely love this site. It is very easy to use for both guests and hosts, customer service is NOT AI and they are very kind and helpful. I a thrilled I found Houfy to host my direct booking vacation rental site.
By Nicole
Response from Houfy· Aug 30, 2026
Thank you Nicole! Great to hear the site works well for both you and your guests, and that support has been helpful when you have needed it. Really glad Houfy is a good home for your direct booking site.
It was good, we had no issues. Easy.
By Nathan
Response from Houfy· Aug 28, 2026
Thanks Nathan! Good to hear it was easy and nothing got in the way.
Our stay was exactly the what we wanted and expected. Communication from the owners was quick and reliable.
By Tamra
Response from Houfy· Aug 28, 2026
Thank you Tamra! Great to hear the stay was exactly what you expected, and that the owners were quick to get back to you. Hope we see you again.
