InvitedHomeReviews of invitedhome.com

I have stayed with InvitedHome a couple of ski seasons. They have the most reliable team. They answer every call and text. Not to mention the home is always impeccable upon arrival.

Deeply disappointed with our rental at 230 S. Pine Street but most importantly the management team, namely Natalie the General Manager. We booked a stay at the rate of $750 per night for four nights. We only had internet for ONE night during our stay. Natalie was misleading in telling us that the internet was out in the whole building and that the cable company was working on the issue only to find out that it was only our unit. Apparently the sale of our unit was occurring during our stay and there were issues with the transfer. We had other issues as well. The management team was unresponsive and definitely not transparent. We were only given a credit of $350 for our lack of ability to work from our condo. I have rented many properties from around the world, this was the worst management experience we have ever had and plan on NEVER renting a property through this lame company again.

Stayed in their Telluride home T'ride and True. Amazing home and amazing customer service. It was like hotel services but in a luxury home. We will come back every year.

The experience was great...until it wasn't. And when it wasn't, we were ignored by InvitedHome. Let me start by saying that I paid over $15,000 for a Telluride ski townhome for only 5 nights (Happy Place at Tristant). On day one, our hot tub was dirty and had no chemicals in the chemical dispenser. It was a wooden hot tub, but the water was very brown. I was told this was normal....NOPE it is not. It was dirty with other renters "stuff." I could overlook the first day when i called nicely. But we were ignored after 3 attempts. The water level was even so low when someone first tried to get in, he could not turn on the jets. Unacceptable. There were other things too. The garage was a mess with owners stuff and a nasty trash can. The heat was unbearable throughout the house and the controls would not work. We opened windows but that makes the air dry and uncomfortable. Virtually every window crank was broken, probably because other guests needed too open windows too. There was left over food items and spices left by others, which I did not mind, but I did mind that there was a few items that were expired. There was no Icemaker, yet the place was supposed to hold 18. There was some good, but it was overshadowed by the bad. I tried to work with InvitedHome, but the manager simply said "sorry you were not happy. We will give you 10% off your next visit." I should have gotten 10% off THIS visit and pay full price on the next. Mike R. (Atlanta, Ga)

BUYER BEWARE!!! Now that we have received our refund, I can safely post my review. I rented a unit in Telluride, CO called Basecamp at Ore Station for a week in March 2021. They have had full payment since January of 2020 and rolled our rental over from last years Covid shutdown. A week ago, I received a confirmation email confirming our stay. Then 6 days later, I was called by Invited Home to inform me the owner has decided to stop renting Basecamp at Ore Station and we were offered another property, far away from town, our other friends, and no where near ski lifts. Two years of planning through covid-19 and, suddenly, we have no accommodations a few weeks from departure for our family spring break vacation. Nothing else was offered other than take the other location or accept a refund. THE FINE PRINT IN THE RENTAL AGREEMENT STATES THEY CAN CANCEL AT ANY TIME FOR ANY REASON AND ARE ONLY OBLIGATED TO OFFER YOU A REFUND. There is a significant ethical absence of any owner or company that cancels less than two months before a long planned trip, especially during a heavy tourist season such as spring break. We have family owned vacation property that we’ve rented for decades and would never treat a contract to rent with such a dismissive attitude. We travel frequently and typically go skiing 2-3 times a season, renting homes and condos each time. Cancelling at this late date.....$3K worth of plane tickets, lift tickets already bought for two without season passes, puts renters in a horrible position with a stressful scramble for housing. We’ve found other accommodations and forced into spending significantly more money with a group we know won’t cancel. With policy’s such as Invited Home has, we will NEVER do business with this company again and I can assure you that my wife and our 8 other friends on our trip will tell everyone else they know, post to Trip Advisor, and any other rental review portals we can find will get this same review. Shame on Invited Home, and especially the homeowners, for your dishonesty and lack of integrity. You must be a member of US Congress. Oh, and by the way, we saw the unit still for rent on another rental portal just this morning. Nice.

I stayed with InvitedHome at their home Shaqteau Telluride in Mountain Village and it was absolutely beautiful. It wasn't right in the village, but there's a free shuttle that takes you right in, maybe about 5 minutes. THe whole team was super communicative, and the text communications/updates we got from them were awesome.

I reserved the Big Buck Lodge through VRBO by Invited Home. I paid $1945 in full via my credit card, and me and two other families booked travel and plane tickets. Invited Home called me two days later to tell me that they had a "glitch" in their system and unless I paid them more per night AND add another night they would cancel my reservation. I told them I already had my plane tickets for 7 people already purchased, but they didn't care. Now we are stuck without a place to stay since they completely screwed us. I have never been treated like this before. Pay more and add days?? Who does this?? Invited Home does! Buyer beware!

Do not use invited home. I had reserved a ski season rental (3.5 months) and was given extensive assurance that my rental was guaranteed. Invited Home lied to me about their ability to represent the homeowner. I put down a large deposit and several weeks later they reached out to say that they could no longer honor my lease. No other reason was given for cancelling. Now my wife and I are left without housing. Avoid avoid avoid, if you can.