Prompt response
Prompt response. Effective and detailed solution.
By Vinu V.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
768 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Hotspot Shield (hotspotshield.com) has 768 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
768 approved reviews, newest moderated first
Prompt response. Effective and detailed solution.
By Vinu V.
I got a great assist help!
By Kidd
I had a question and Jean answered quickly.
By Big D.
not much to say. just that you gays are pro and provide a good service
By Ghassan B.
I like the helpfulness of the customer representative. He addressed all of my concerns.
By Sadik
Had a major problem logging in on an android device. Problem was fixed with help from support. Premium user since 2013
By Betty G.
Helpful Customer Service & Great VPN Even though I had an issue with activating my account correctly they were quick to solve the issue and fixed things for me. I was also surprised that they even emailed me a follow up to make sure that I had seen their response to my issue. As far as the VPN, it's been able to give me high speeds and next to no increase in ping times.
By Snaping
Some places are not available, such as brazil on browsers on the laptop. It's necessary to install the app.
By Ricardo P.
Response from Hotspot Shield· Jun 22, 2022
Hello Ricardo, We've reached out to you via email with regard to this concern about the Brazil location availability on the application. Kindly check out our email about this matter. Thank you and kind regards.