Good Service
Good Service The bot was friendly and directed me right to the representative I needed, who was great at helping me cancel my account and getting what I needed.
By Julian A.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
768 reviews
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About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Hotspot Shield (hotspotshield.com) has 768 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
768 approved reviews, newest moderated first
Good Service The bot was friendly and directed me right to the representative I needed, who was great at helping me cancel my account and getting what I needed.
By Julian A.
Today I sent an email to HotspotShield support. Less then an hour later I got an answer and a solution to my question. I thought that by sending an email I have to wait for days to get a response, but was I pleasenty surprised!
By Hans
appreciated!!!!!!!!
By Divin C.
Thankyou...
By hasan A.
Response was great. problem solved .
By Joseph K.
Superb customer service! Responded right away, and knew exactly what the technical problem was and how to rectify it.
By Drz
Worked with Louise V and Jan D on the issue of buffering while playing BBC iPlayer. They were both very helpful and quick to the resolution. I've been with Hotspot Shield for about 6 years. Very pleased with the few times I've needed help.
By John Lee G.
I am still running Windows 7 on one of my computers, and for various reason want to continue with 7. Recently Hotspot Shield refused to work and I got a message "IP collision detected". I contacted the help facility and got a number of steps to try. After several "dead ends" the problem was solved by deleting the driver "Hotspotshield TAP-Windows Adapter V9" and installing "hsstap-windows-9.24.4-I601"
By Phil W.