Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
62 reviews
Hotels For HumanitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Hotels For Humanity (hotels4humanity.com) has 62 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
62 approved reviews, newest moderated first
My name is Tracy Lormand I ordered bath towels only from this company 100% AWESOME TOWELS ,I ASK if they can send them within a week and YES IT WAS B 4 A WEEK I RECEIVED THEM TODAY , THIS COMPANY IS SO VERY VERY FRIENDLY POLITE AND MIST OF ABSOLUTELY THE BEST EVER THANKS AGAIN C U IN THE FUTURE FOR MORE ORDERS 🤗😎🙌😁🫶💯
By Tracy L.
We always order our pool towels here and Judd Makes it easy
By Davina Y.
Great website! Easy to order!
By Becky R.
The product selection was excellent and the customer service exemplary!
By JEFF R.
Response from Hotels For Humanity· Nov 19, 2025
Thank you so much Jeff! Your postiive experience is the heart beat of our operations!
Website was easy to use. Cost was more than fair. Experienced one of your pillows after a hotel stay and had to find them! I do wish you could buy just one or two, but hey now I have xmas gifts!
By Kim N.
Response from Hotels For Humanity· Nov 4, 2025
Thank You So Much for your business!
I placed an order through Hotels4Humanity.com on October 17 for 3 king size Downlite Enviroloft duvet inserts for $189. On October 22 I received an email from PayPal informing me that the merchant had sent a refund. I received no information about my order being cancelled from Hotels4Humanity. There was no communication or reason whatsoever since they are still selling the same product on their website for the same price that I paid. It is not reported as out of stock. In addition, the fill weight of the item I tried to purchase has now changed which indicates a lack of honesty and transparency in the company.
By Chris R.
Response from Hotels For Humanity· Nov 4, 2025
Hi Chris—thanks again for speaking with me right after you placed your order. Your Oct 17 order was submitted during a temporary pricing sync error, and I wasn’t certain we could ship at that price after the supplier updated its catalog and costs. Once I confirmed the discrepancy, we issued a full PayPal refund on Oct 22. We should also have sent a clear cancellation email—my apologies that you didn’t receive one. To avoid further confusion, we’ve temporarily hidden all downlite products while we verify the correct specs and pricing with our supplier. When the page returns, it will reflect the manufacturer’s current spec sheet. I’d like to make this right with 10% off the correct price and free shipping. Please feel free to call me directly at 605-858-0545.
9/8/2025 Updated review: I did eventually receive my order and the business owner reached out so I am updating the review. I would have appreciated more communication and customer service in the process. Their web presence makes it seem like a much bigger company than it is and that added to the frustration from not receiving a response. Now I'm aware that it's a small family run business, which I do like knowing I'm supporting them with business. I hope they can find a way to be more responsive with their clients. Previous review: I ordered towels on July 12th and haven't received any shipping information. I had to call, text and email before I received a response that only said 'we shipped your items' with no other information. I asked for a tracking number. The response said he'd look into it, but I haven't heard anything.
By Jennifer
Response from Hotels For Humanity· Sep 5, 2025
Jennifer, I’m so sorry for the trouble with your order and the lack of updates. A duplicate purchase order with our supplier caused your towels to be mis-shipped, and at the same time I had a serious family emergency in July and August. I dropped the ball on keeping you informed, and I take full responsibility. Your order has since been delivered, and I want you to know we’ve improved our processes to prevent this from happening again. I deeply appreciate your patience, and if you feel the matter is resolved, I’d be grateful if you might consider updating or removing your review. Thank you, Judd Uhre, Hotels for Humanity
good service and paperwork easy
By Sandra
