Great customer service and attention to detail.
Great customer service and attention to detail.
By AC F.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
621 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Makers of fine hardware, since 1936. For 79 years we have been making fine hardware. We manufacture a wide range of period reproductions in our factory and pair with a few select manufacturers to offer the finest in luxury hardware for kitchen, bath, and furniture.
Horton Brasses (horton-brasses.com) has 621 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
621 approved reviews, newest moderated first
Great customer service and attention to detail.
By AC F.
Excellent service and product.
By MJB I.
The part was an oval shaped brass knob, not found in your local big box store. Order the part online Monday, part was to be delivered by following Tuesday. Very surprised when it should up on Friday in the very same week of the order. I was able to complete the project sooner than expected, making the customer very happy. Thanks for another great experience.
By Curtis
Very helpful and speedy.
By Jane
I called the office to place an order at 4:58pm. They took my order very quickly. When I emailed later that night to inquire about expedited shipping I received an immediate response and follow up in the morning as promised. They expedited my shipping so I would have the hardware to meet my contractor's schedule. The pulls themselves are just beautiful.
By Hannah G.
I ordered the little brass bed bolt covers in an antique finish for a rope bed I own. They arrived promptly and looked just like in the picture. They are very pretty and I am very satisfied with them. Horton Brasses provides excellent customer service, I wholeheartedly recommend them.
By G.G.
I WAS SURPRISED ON THE SHORT DELIVERY TIME. AND THE QUALITY WAS FIRST RATE!
By John W.
Great items! Fast shipping and great packaging! Thank you!
By Scott G.