I recommend this carrier if you want to…
I recommend this carrier if you want to apply clean service.
By Chitundu A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
621 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Makers of fine hardware, since 1936. For 79 years we have been making fine hardware. We manufacture a wide range of period reproductions in our factory and pair with a few select manufacturers to offer the finest in luxury hardware for kitchen, bath, and furniture.
Horton Brasses (horton-brasses.com) has 621 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 6 reviews with 3 stars · Clear filters
I recommend this carrier if you want to apply clean service.
By Chitundu A.
I recently purchased two H-557 small chest handles. I ordered semi-bright brass. The handles arrived in antique brass, dark finish. Okay, no big deal. I have a polishing head and I brought the handles up to semi-bright, although it's tedious work with pieces as small as the rosettes. I wanted to get on with the project and so didn't go through the process of returning the handles for an exchange. I double-checked the order, and for all that appears, semi-bright was specified. Yes. Mistakes happen. Horton is a good company. An unfortunate oversight in this instance.
By stephen E.
I had to wait for more than two weeks for one hinge which put my project finish time way behind schedule.
By tim
I was recommended to Horton brasses by a dealer friend and preferred the Dutch drops but thought the back plates were a little thin, if you looked on the back you could see the pattern
By Eileen F.
The title says it all, I ordered a keyhole cover for $5.50 and had to pay $6 for the shipping. The packaging was nothing exceptional, a small padded envelope mailed from the next state over. I needed the item, but will not be ordering from them again given the ridiculous shipping charges.
By Valerie H.
Disappointed that the handles ordered did not have installation instructions
By Terry M.