Good service
Good service, nice product.
By Amy
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
621 reviews
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Makers of fine hardware, since 1936. For 79 years we have been making fine hardware. We manufacture a wide range of period reproductions in our factory and pair with a few select manufacturers to offer the finest in luxury hardware for kitchen, bath, and furniture.
Horton Brasses (horton-brasses.com) has 621 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 28 reviews with 4 stars · Clear filters
Good service, nice product.
By Amy
Service good and ship so fast.
By LeanT
would have given it five stars, but my key for the grandfather's clock did not fit through the plate.
By Jack W.
good product that you pay for, but high quality and period correct. wish the web site gave more info on size and dimensions - makes it easier to choose the lock or hinge for my build.
By JayDavidson
I had to wait for a while for the things I wanted because they didn't have them in stock, But it didn't matter for me as it was urgent. They let me know very soon after the order. The things arrived today in Australia, and were just what I was after. All good, thanks.
By Bruce
Shipped order same day. Received next day. Short half the posts for pulls. Called and they shipped the shorted parts. Received them late next day but they were the wrong size posts. Called following day to report problem. Shipped replacements same day which was a Friday. Haven't received replacements as of now (Monday). Should receive by end of day.
By John K.
The product is very well made and as expected. I would like to have a few more installation suggestions included to attach the pull ordered to an existing backplate. I am happy with the great quality of the product.
By Penny
The part was an oval shaped brass knob, not found in your local big box store. Order the part online Monday, part was to be delivered by following Tuesday. Very surprised when it should up on Friday in the very same week of the order. I was able to complete the project sooner than expected, making the customer very happy. Thanks for another great experience.
By Curtis