Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
64 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horow is listed under Bathroom & Kitchen.
Horow (horow.com) has 64 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
64 approved reviews, newest moderated first
Experience was great. If there was something i could nitpick, it would be bowl needed a nightlight. Like the EPLO ix7 mt model.
By Andy B.
Response from Horow· Nov 10, 2025
We’re so glad you enjoyed your HOROW T38! Thanks for your feedback about a nightlight — that’s a thoughtful idea and we’ll keep it in mind as we continue enhancing our products. We really appreciate you sharing your experience!
Customer service sent through the replacement parts we needed quickly once we sent through a picture of the issue. Really appreciated their attention to the matter.
By Alisa S.
Response from Horow· Nov 5, 2025
We’re happy to know our team was able to help you so quickly! Thank you for sharing your experience — providing reliable support and care for our customers is what we strive for every day.
I ordered and received my package on time and undamaged, I’m pleased with the product and it looks and works amazing, installation was a breeze, the look of this toilet gives my restroom such a modern look.
By Mark L.
Response from Horow· Nov 4, 2025
Thank you for sharing your experience! We’re delighted that the product met your expectations in both style and performance. We hope you continue enjoying it!
We have a T38P Smart Bidet Toilet and so far we're very happy with the quality of the product, despite some settings that we would have wanted to be adjustable. Mostly importantly, Horow's customer service has been very responsive, so it gives us the comfort that help is always available if/when needed.
By Sean
Response from Horow· Nov 4, 2025
We’re thrilled to hear you’re happy with your T38P and that our team could assist you when needed! It’s great to know that the smart hygiene features are making your daily routine cleaner and more comfortable. Thank you also for your feedback on the settings — we’re always looking for ways to enhance our products for our customers.
Delivery on time and great customer service
By Bhasker P.
Response from Horow· Nov 4, 2025
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our delivery and customer service. Your feedback means a lot to us!
Great bidet toilet. Customer service is very helpful in answering questions and solving issues as they come up.
By Omar S.
Response from Horow· Oct 29, 2025
Thank you for sharing your experience! We’re glad your HOROW bidet is working well and that our customer service was helpful. We always strive to provide the best products and support.
Purchased a shower door and its working very well.
By Deepthi G.
Response from Horow· Oct 29, 2025
Thank you for your review! It’s great to know your HOROW shower door is working perfectly. We always strive to provide high-quality products that make your bathroom experience better.
I had reached out to customer service multiple times and every time, customer service was able to assist. I never felt like a question was not handled well. Made me feel, with my purchase, I can have a long time of continued support.
By Akiem R.
Response from Horow· Oct 24, 2025
We really appreciate your kind words! It means a lot to know that our team made you feel supported throughout your experience. At HOROW, we’re always here to help — before and after your purchase.
