HorowReviews of horow.com

Response from Horow· Jun 5, 2026

Thank you for your feedback. We understand the inconvenience caused by purchasing a model with the wrong rough-in size. We’re happy to help resolve this issue, and our customer service team has already reached out to assist you with suitable replacement options. Thank you for your patience, and we look forward to finding the right solution for you.

Response from Horow· May 11, 2026

We’re sorry to hear the product did not meet your expectations. Our support team has already been in touch to better understand the issue and provide assistance. Customer satisfaction is very important to us, and we’ll do our best to help resolve this matter.

Response from Horow· Apr 8, 2026

We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the experience we want for our customers. We understand how frustrating it must have been to deal with the unexpected valve issue and then receive a different assembly than the one you ordered. Your feedback regarding the product listing and our communication has been noted, and we will work to improve both accuracy and service. Our support team has reached out to you to better assist in resolving this matter—please kindly check your inbox (and spam folder) for an email from [email protected] . We’d really like to make this right for you and provide the correct part or an appropriate solution as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience.

Response from Horow· Jan 19, 2026

We’re truly sorry to hear about your experience and understand how frustrating this must be—especially given the investment you made. This is not the level of quality or support we aim to provide, and we sincerely apologize if your previous messages were missed. We would really like the opportunity to review your case and make this right. Our customer support team is reaching out to you directly. Please keep an eye on your email so we can assist you further.

Response from Horow· Nov 17, 2025

Thank you for your feedback, and we’re sorry to hear that your children had difficulty using the sensor. It seems that when younger or smaller children sit closer to the front of the seat, the sensor may not be activated as expected. We really appreciate you pointing this out. We’ve already shared your feedback with our product development team, and they are looking into potential improvements for future product versions. Your input is invaluable in helping us make better products for families like yours. Thank you again for your understanding and for helping us improve.