H MartReviews of hmart.com

Rude customer service. Got a mop stolen while unloading paid stuffs from their parking lot. Going back inside, we were treated like a thief while all the cashiers stared at us & talked among themselves in their language as if we stole something, while we actually just spent almost $200 bucks in their supermarket. They said NO CCTV in their parking lot, so they are NOT responsible for the loss. Will consider coming back to shop there just because they have a parking lot.

The new Hmart Supermarket located at 142 41 Roosevelt Avenue, Flushing, NY 11354, is absolutely wonderful. Their variety of produce, freshness and quality top notch. Variety of items so as to cater all, fabulous. Their employees are friendly, knowledgeable and approachable. Their prices are good.

Does anyone know how to report this H Mart Online business to Better Business Bureau (BBB)? It's been a month that I emailed them about a missing shipment, and I haven't heard anything except the auto-reply of accepting a complaint. I'd like to have BBB help me get a resolution, but I can't find any information about this H Mart Online: No phone number, no address, etc..

Since an H Mart came to my neighborhood, I've never eaten better. Fun to explore new foods and products from South Korea and beyond.

I placed an order and realized I was short $1 for free shipping - it'd be better to purchase a small item than pay their shipping $6 fee. Dumb of me. The order was in "Processing" status, which from their FAQ, order can be cancelled as long as it's not shipped. Only, we can't cancel our order by a click of a button. We need to submit a Help Desk ticket to H Mart. Great! Other online stores let you cancel if it's still processing, but not H Mart. I submitted a cancellation request to H Mart. I get a notification that their Help Desk is swamped and could take days to respond. The next day, I get a message that a small PORTION of my order was shipped while 2 items were refunded. What? So they obviously saw my cancellation request, but decided to only refund me part of the order and ship the rest. I made it clear that I wanted the entire order cancelled, yet their customer support (without asking me) went ahead to cancel only a small part of the order. Shipping fee is still charged, obviously, but now I get fewer items. This is very bad customer service. Allow customers to cancel their orders (especially when it's cancelled while the order is still "processing"). Or if H Mart is going to ship it out despite the cancellation request, ship out EVERYTHING! I don't understand why they shipped only a part of my order, and cancelled the rest. I would retract my cancellation request if I knew they'd cancel only a portion of it. It defeats the purpose of my cancellation request.. Very disappointed, and I can NOT recommend shopping to H Mart. There was already a scandal regarding H Mart owner in Korea, but business is business so I shopped here. Guess I should take my business elsewhere. If you want to save yourself the headache, don't shop online with H Mart. You can probably get better prices elsewhere too - some items are marked up online.

Warning to consumers: H-Mart customer service does not answer calls nor return emails. Customer discovered this when following up on an out-of-stock condition which occurred within days of sale start date due to H-Mart failure to plan stock levels accordingly. The H-Mart phone answering system plays annoying musical noise until it kicks out callers within minutes. Don’t waste your time or energy thinking a live person will eventually answer—multiple attempts only leave you angry and violated after H-Mart’s putrid “energetic” music poisons your mind with nonstop repetition. There are better places that actually value their customer base to receive incredibly competitive pricing.

Customers Beware!!!! On the shelves the prices indicated is not what the cashier rings up using the bar code. The first time I attributed it to human error, but when it happened again several times I call it cheating ,plain and simple.

The seafood staff is rude and for the high prices for the seafood. Shame. Hopefully they will soon go out of business....horrible