Hisense USAReviews of hisense-usa.com

Purchase a Hisense refrigerator in December 2022 and now it does not work. I attempted to call customer service 8 times and keep getting disconnected “call back later”. After entering 2 chat sessions, I was provide incident number. They then sent email asking me to call and it connects you to the same system that keeps disconnecting me. This is the WORST customer service I have dealt with, worse than ATT. DO NOT buy a Hisense product and expect and support.

We purchased our new Hisense fridge through Lowes 15 months ago. On the night of Tuesday, June 13th the fridge and freezer quit cooling. We lost almost everything. My husband researched online and through our fridge manual to see what the issue was. The compresser quit working. We told this information to Hisense customer service and they told us via email our service provider was Trinity TV and Appliance LLC and it was covered 100% under the warranty. The email also said our service provider would be contacting us within one business day. Multiple days had gone by without any word so I called the provided number, ***-***-****. The repair guy (I assume it was John Allen Russel, but I was never given a name) said he had received our information two hours prior to my call and that he would be at our house between 3 and 5 that afternoon. At 5:30 I called him because he never showed and left a voicemail. One minute later I received a text that his vehicle had broken down and he had no cell service. I had to call him the next day to find out when he'd come inspect our fridge. He showed up the next afternoon, looked at our fridge for 30 seconds and agreed it was the compresser. He then stated that the part should take two days to arrive. Three days later on June 30th I contacted John Allen Russel because we had not received any news. He said he was still waiting on the part. My husband and I both contacted Hisense and they said the part was delivered. Since then my husband and I have sent John Allen Russel multiple texts and calls trying to figure out when our fridge will be fixed. He has ignored our calls and texts and we are still with a broken fridge. It is now Tuesday, July 11th, 4 weeks since our fridge broke, and it is till broken without any idea if it will ever be fixed. We have also contacted Hisense many times through their customer service online chat. (We can't get through to a person by calling the customer service number.) I've chatted with Cappuccino, Erica, and Tavia multiple times. All three told me that our case was escalated. Cappuccino said a manager would be calling us that evening, which never happened. Not one person from Hisense has reached out regarding our broken fridge that is still under warranty. We have had a broken fridge for 4 weeks without any help from Hisense. I'm demanding a full refund for the price of the fridge. I'd like to purchase a new fridge from a company who follows through with customer service and warranty promises.

The shelves were and still are cracking made poorly and in first year the company wanted me to pay half I bet they sell more replacement shelves then refrigerators They have shelves to sell buy the guy said he never heard of them braking lol If there are replacements you obviously know that shells break, but not this badly and for the Fourth of July morning after I open the refrigerator and all I had was eggs and butter on the upper left shelf and it was sideways broken to the lower shelf but I kind of expected this to break because the back was cracked. The front is cracked on the lower one and the slide shelf is cracked on front and back If having shells it’s important, don’t buy this product because the shelves are so flimsy. Relying on each other support connected in the middle not freestanding like normal ones. I’m gonna try to find ones like my old refrigerator to put in this. I wish I kept my old refrigerator shelves because I would be using those right now in the hooks for this shelf.

Absolute trash. Everyone should be fired. Waited 15 minutes on hold only for customer service to hang up. Do not buy a ac unit from Hisense. Mine stopped working after 3 months and it cost over 500 dollars

In the last two years I have replaced 5 TV's and my kitchen appliances with Hisense. My living room TV...which is never watched and the manufacturing date is September 28, 2020. All at home tech support has been tried and was just told by customer service that it exceeds the one year manufacturing date so they will not send out customer service. I learned my lesson Hisense. Unfortunately you have me 5 times on TV's and kitchen appliances but I promise you...I will spread the word to keep others from getting GOT.

I purchased a brand new Hisense refrigerator, from Lowe's on 2/13/2023. The unit was delivered 2/17/2023, it was installed and started. The unit did not go to temperature or dispense water until the 3rd day. I naturally left a voice mail to Lowe's with my complain. They got back to me a couple of days later, by that time the fridge was at temperature and working fine, I told them so. 11 weeks later the unit stopped working and it started getting warm. I called Lowe's but they said I should contact Hisense instead, which I did. I went, with Hisense, over the phone through unplugging the unit for a minute to 30 minutes, plugging it back, to waiting 24 hours in the hopes that it would fix it, but nothing worked. After a couple of days of doing this Hisense referred me to a local repair center. I set up an appointment with their tech. The tech showed up, replaced a board, the unit still did not work. At the end of his troubleshooting he determined the unit had a leak in the compressor. My brand new fridge had come with a major defect. It's been over 11 days without a working refrigerator in my kitchen, I also had to throw away about 300 dollars in spoiled food from the freezer, and had to purchase a small chest freezer just to get by. Hisense now wants to send a 2nd tech from a different repair center to look at the unit. My complaint is that I bought a brand new fridge, and that's what I want and deserve, not keeping one which originally came with a huge defect.

their tvs are trash you look at them wrong and the screen breaks seriously buy anything else but this brand

14 days still waiting on repair!! Refrigerator not working at all. They sent main board on day seven. Tech was supposed to be here that day. No tech showed. Called tech myself. He said he doesn’t travel over 50 miles. He said Hisense product is junk! He said Hisense doesn’t pay him for his work. Said he would come out anyway. Called him back to ask what time he’d be here. He said Hisense cancelled his ticket. Called Hisense back. She said they didn’t cancel and would expedite repair. Yea I bet! That was 3 days ago. No progress so far on this. They sure make it sound they their going to help you then don’t. They make false promises then just forget about you! Deceptive business practices. Your warranty department is extremely UNIMPRESSIVE!! Anytime now Hisense! And if not, justice will be served!