Hisense USAReviews of hisense-usa.com

We have a Hisense Google TV, and I'd never spend a dime on another one. You have to unplug it often in order to get it to work as expected. Sometimes it won't turn on, or has no picture unless you unplug the TV and restart it. I've never had a TV that has worked as bad as this garbage brand. Do not purchase Hisense.

I purchased a Hisense refrigerator from Lowe's in November of 2025. After my remodel was completed it was installed the last week of December 2015. Around the 3rd week of September 2016, it stopped working. I call the company's warranty line, and it took about a week for them to get someone here to evaluate the unit. That individual did not do the work merged to fix the unit. Three days later I had to call the company back because they had not reached out. I was then informed that three wasn't anyone in my area to fix it and they were going to replace the unit, I just need to do this paperwork which will take a couple days to process. Three says later, i get an email that they can't replace the unit and they will send me a check for what I paid for the unit which will take 2 to 4 weeks to process. When i bought it, the unit was on sale and total was about 800 dollars. Now they are 1400 dollars. So I called the company again, inquiring why they aren't replacing it and they stated lowes didn't want the old unit back. I said isn't this a warranty? I shouldn't even have to go through this on a unit that has barely 9 months of use. Despite the fact that i lost hundreds of dollars in groceries hundreds of this. And also questioned if you're just sending me what u paid for the unit, and i also have to pay to get rid of the bad unit you won't replace? The individual with the company said e can escalate this inquiry and it will take up to 48 hours for a decision. So I'm note 3 weeks into dealing with a company that will not stand behind nor honor their warranties. If I had to guess they don't want to replace it because they would lose even more money. I would not recommend anything from this company. Thank you for reading.

It is a piece of junk that continually kicks you out of the programs you are watching or will literally shut off completely for no reason.

I am extremely disappointed with Hisense and its warranty support process. Based on my experience, I would think twice before purchasing another Hisense product. I contacted Hisense regarding an issue with my unit, and instead of receiving meaningful assistance, I have been asked repeatedly to submit the same information. I have already sent pictures showing the model and serial number three separate times, yet customer service continues requesting them. Unfortunately, I no longer have the original purchase receipt, but I provided a bank statement clearly showing the purchase date and the store where the product was purchased. Hisense refuses to accept this as proof of purchase, leaving me with no clear path to obtaining warranty service. What makes this experience especially frustrating is the lack of flexibility, repeated requests, and the time wasted going back and forth without a resolution. A warranty means very little if the process of obtaining service is this difficult. Customers should not have to repeatedly provide the same information or struggle to receive basic assistance. I am very dissatisfied with both the product experience and the level of customer support. Based on this experience, I would not recommend Hisense to anyone looking for reliable products backed by responsive warranty service. I hope Hisense takes customer feedback seriously and improves how it handles warranty claims.

I’m a Hisense customer in Costa Rica, handled by Hisense Central America. I bought my refrigerator in May, and within a few months it was only partly cooling, so I filed a warranty claim. Getting anyone to take it seriously has been a fight from day one. One agent closed my report because the serial number wasn’t sent as a photo, even though I had scanned it with Hisense’s own app. On a later call, another agent raised her voice and told me they simply had no answer for me. I stayed polite the whole time. The authorized service center told me the brand had approved a gas recharge, vacuum and filter replacement, and promised to give me one day’s notice before the visit. That notice never came. They called the same morning, and the technician started working without explaining anything. He cut the refrigerator’s pipes without asking me, something nobody had ever mentioned. Before the visit, the fridge cooled poorly. Now it doesn’t work at all. When I complained, Hisense replied that they have up to 30 calendar days to offer a solution and could not give me any date. Every message since then has been a template saying my case is “escalated.” A warranty is worth only as much as the company’s willingness to honor it. I’ve done everything Hisense asked, and I’m left with a dead refrigerator and no timeline. I’m now asking for the equipment to be picked up and for a credit note covering its current value. If you’re considering Hisense, look closely at how they handle warranty claims before you buy.

Bought a refrigerator on sale with a 2 year warranty. Door ice maker would freeze and stopped working. Repair service determined that it needed a new door. Hisense declined further repairs and authorized a return for store credit at the original purchase price. The refrigerator has a two year warranty and is currently in stock. However the current price is more than the original purchase price. Hisense is attempting to offload the increase. They are refusing to do an even exchange.

My experience with Hisense’s warranty and customer service process has been extremely disappointing. I have complied with every request made by Hisense and have spoken with multiple customer service representatives and specialists, yet I have continually been given the runaround with no meaningful resolution. On multiple occasions, I was told that someone would follow up within 24–48 business hours, which is already an unreasonable amount of time for basic follow-up on an ongoing warranty issue. Even worse, those promised follow-ups repeatedly never happened, forcing me to call back myself just to get an update. The repair process has been equally frustrating. The service specialist was largely unresponsive and, after finally coming to my home to repair the TV, discovered only after arriving that Hisense had sent the wrong replacement part. The visit was therefore a complete waste of time, and the issue remained unresolved. At every stage, I have done what Hisense asked of me, made myself available for service, and patiently waited for promised callbacks. Despite that, I still have a defective TV and no resolution. A warranty is only as valuable as a company’s willingness to honor it. Based on my experience, Hisense has made the process unnecessarily difficult, time-consuming, and frustrating. At this point, I am simply seeking a full refund and would strongly encourage prospective customers to consider the quality of Hisense’s warranty support when deciding whether to purchase one of its products.

When I purchased this 32"Hisense, I had to call the number that came up on the TV to download the apps. I am NOT computer literate . Whoever answered from their company talked me into ( I didn't know it at the time) opening my phone up for her to "help". She got into my banking and scammed us for a considerable AMT of money and when I called Hisense, I was connected to someone that barely spoke English with and unintelligible accent. Nothing the bank could do. PLUS the TV has vertical lines and not even a year old. You decide.3/18/2026.