Very friendly and helpful
Everyone was very helpful and trying to accommodate my needs. I really appreciate their attitude. Absolutely recommend.
By Peter L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
127 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We provide best ergonomic products to the world
HINOMI INC (hinomi.co) has 127 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
127 approved reviews, newest moderated first
Everyone was very helpful and trying to accommodate my needs. I really appreciate their attitude. Absolutely recommend.
By Peter L.
Bought a H1 Pro V2, great product ! And Great customer service !
By Lolle H.
The products are well-designed & -made, and reasonably priced. I bought twice in the past few months. The deliveries were very fast. The customer service was reliable and trustworthy. I highly recommend purchasing from Hinomi.
By Roy H.
The Hinomi customer service is fast and impressive. I and 5'10" and ordered the standard size chair thinking it would work for both me and my wife. Upon installing, I realized that the chair height was too low for my comfort and sent a note to the customer service. They quickly responded and send me a tall size gas lift piston. The piston was easy to install and fixed my problem. I love my new chair.
By Shashank G.
Support responded quickly and provided me with what I needed to fix my chair. I am extremely happy with my chair and the company that made it.
By William
Ordered TWO chairs. ONLY one arrived and was very late from original date. NO notification or messages from Hinomi as to why only one arrived. TO make it worse they have NO phone number to contact. ANY company that is afraid to offer phone support is questionable. Updated, still no direct phone on their site, but they did contact me. Only one chair and the second will be many weeks from promised date, Will update once second chair arrives Updated: eventually we received second chair, took some time but resolved
By Troy
Best service and product. Got my chair in 24 hours instead of 7-9 days, assembled easily, and feel perfect! Finally, my back is relieved from long working hours! Totally recommend. The quality is great! I own X1 in dust pink!
By Sofi
I wound up ordering the right product in the wrong color and size, I reached out and got Sharon in live chat who took care of my problem promptly. Excellent customer service.
By Tonia D.