Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
127 reviews
HINOMI INCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We provide best ergonomic products to the world
HINOMI INC (hinomi.co) has 127 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
127 approved reviews, newest moderated first
I made a purchase for the x1 for my new apartment and I really like it. Although the parts are kinda heavy, it wasn’t hard for me to assemble. During the unpacking process, I found a little broken on the right armset and I reflected that to the customer service team. They truly amazed me by their timely response and solution. I had my new arm set part arrived and replaced with the broken one with detail instructions.
By Yi T.
I am trying to return a chair I purchased (because it is very uncomfortable to use). They have a 30 day return policy, and I initiated the return with their online form. I received an email about how to adjust the chair, and responded to this to ask for instructions on how to actually return the chair. I still have not gotten a response. Their online chat person also just said that they will send an email and did not actually give a proper response. I would avoid this brand, the product doesn't really do what it's meant to and the customer service is terrible. EDIT: I have changed this review from 1 star to 4. They did ultimately provide good service to complete the return. I believe the online chat and email only communication significantly slows down the process. Overall, although a bit slow initially the customer service experience was good.
By Anish
Support quickly help me with my H1 chair. After determining the issue, they quickly sent me a replacement part. I am happy with the prompt response and polite support!
By RV
The is an excellent company that offers great customer service and good products.
By Paulette P.
People seemed friendly, they proactively contacted me with an update on a delivery delay with some suggested fixes
By Bappie
I needed a part to be replaced due to be broken and the customer care was excellent.
By Ricardo
The Hinomi client service is super fast. I actually needed to replace a gas lift for my chair, for being a bit high, it only took four days to deliver the lift for me.
By Claudio D.
Chaise de bonne qualité très confort, peut faire mal au dos au début mais il faut s’en servir 2 semaines mini je dirais avant que son corps si fasse et après c’est nickel, plus de mal de dos rien. Le SAV est très bon aussi, j’ai eu un petit soucis avec le dossier de ma chaise, et ils m’ont renvoyé un très rapidement. Rien à dire!
By Maxime
