The best product & customer service you…
The best product & customer service you can ask for in a business that 100% satisfies your expectations go buy this product and you will be happy with it
By Wailly T.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
126 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.
Herschel Infrared North America (herschel-infrared.com) has 126 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
126 approved reviews, newest moderated first
The best product & customer service you can ask for in a business that 100% satisfies your expectations go buy this product and you will be happy with it
By Wailly T.
This was our third order from them…these things are amazing! Lightening fast shipping as well, just can’t say enough about them, beautiful design and killer functionality.
By Stacy S.
I think you made a really nice product with excellent construction. But in our family, some people hate its look, and others like it. It has been relegated to an office instead of the living room.
By esb
Perfect source of heat for beach cabin living room Wall mount great for small space, safety and especially energy efficeincy. Programmable remote app is a big plus for this vacation rental. Other options (heat pump, propane heater) were 5-7x more expensive and lack the esthetices of this unit
By MARY L.
Both Jason & Ivan were very helpful with placing my order. Great communication throughout the process to delivery. All panels arrived in the time that was expected. We have not installed the panels yet as we are still completing a remodel of the entire home. The panels look great and are exactly as pictured on the website.
By Susie R.
Beautiful well made safe product..that works great my electrician had no problem installing the thermostats and mounted the heaters quickly with supplied hardware.well worth the wait ..
By Lisa H.
Out of 3 pigs 1 came in 4 days, 2nd in 6 and last one was tied up in customs for 8 business days. But not bad will order again on future projects.
By Danford F.
Very responsive team at Herschel ensuring we get the equipment we need in a timely manner. Great communication.
By Shannon H.