Herschel Infrared North AmericaReviews of herschel-infrared.com

I purchased a thermostat and a heater. When they sent the wrong thermostat, I tried to get a return label so that it could be returned. It's basically impossible to talk to a live person when you have a problem and no one ever got back to me. The only mailing address I could find was to England and I had no way of confirming if this was the correct address for a, footing the bill for the return would have been expensive. What will happen if I have a problem with the heater itself? There will be no help available. This has been a big and expensive mistake.

Great product and Quick delivery

Speed And you're efficient.

Beautiful and warm. Thank you.

This was an overall horrible experience and I would recommend going with any other supplier. The heating system does not work as advertised and the company had to send me 3 replacement thermostats before they sent us a properly functioning one.

No mounting hardware came with the heaters. Website doesnt say anything about having to order separately. Just opened the box and all there is is the heater.

Great look, smart design

Great overall quality and easy installation. Much nicer than the brands I’ve installed in the past