Seattle Affordable Housing Project
Received faster than expected and well packaged. The products were as described and meet all of the expectations and specifications we had for our project.
By Peter C.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
126 reviews
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Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.
Herschel Infrared North America (herschel-infrared.com) has 126 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
126 approved reviews, newest moderated first
Received faster than expected and well packaged. The products were as described and meet all of the expectations and specifications we had for our project.
By Peter C.
Zero customer service. None of their phone numbers worked. No communication about my order. Basically took my money.
By Evangeline
Herschel has been a wonderful company to work with for our hot yoga studio. Jason has been extremely helpful and accommodating with us at Metta Yoga. The heaters work great for our hot classes!
By Jennifer H.
Poor information on your product.. I now have a heater that doesn’t meet my needs
By GG
Unit was back ordered, but then the ship date was delayed a week and I still haven’t heard when it will ship.
By Richard D.
They were really helpful. I emailed them about it back in February and their rep got right back to me and explained everything.
By Mike C.