Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
126 reviews
Herschel Infrared North AmericaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.
Herschel Infrared North America (herschel-infrared.com) has 126 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
126 approved reviews, newest moderated first
The heating Far Infrared are exactly what I was looking for, the site guides you to the material you need to use the panels. They look great and function great, I use them to warm up the room where I exercise at home, the heat helps exercise to be less painful and more enjoyable especially for winter time. the customer service was great and prompt. best price and quality on the market.
By Zhila
We bought a unit that we found we could not wire it in the location and had to return of a differnt unit. Thier customer service was excellent; prompt and courteous. The new unit came as planned and installed without issue. Based on the assistance up front we look forward to a long and warm experience.
By Bill
Warms my little basement office up beautifully
By Peter R.
The first heater came in damaged. And they replaced it no questions asked. Also the heater looks awesome I’m out bathroom.
By Ryan S.
We chose Herschel expected a superior product for our hot yoga studio. Delivery was efficient and as expected. Product seems high end, however The control panel is not CSA rated as they told me it would be. I have spent over $2000 above the $12,000 I paid for the heaters to have them approved here in Canada. They did credit me $1000 usd but it has been much more in expenses to make the heaters function. We also have had to run the heaters for over 2 hours to get even close to 100 degrees and that is with heated floors. I have the 8 heaters they told me I needed installed professionally and I’m using the thermostat they provided. I was told the room would heat in 30-45 min and I’ve yet to see my hydro bill to know if this product is even sustainable to use. Customer service is difficult to connect with as the tech team is all in the UK. The North American rep has been helpful but she can only do so much. The product is nice to look at and less bulky than the traditional large panels. But they are not approved for North American use with the control panel. And you may endure more costs than it’s worth. Unfortunate as I thought I was choosing a superior company than those here in North America
By jessica
The company responds quickly and professionally to any issues or problems and stands solidly being their products
By Bill K.
Installed heater it works but can’t set thermostat. Instructions are terrible. I need help!! Also thermostat is Celsius and in USA we use Fahrenheit. I’m
By ira P.
5 stars would be how I feel right now, however, I am rating it at 4 because the set up of the MD2 wired thermostat was very frustrating and the instructions did not get me there. Daniel from UK had to call me and walk me through getting set up, which took maybe 30 seconds to be successful. Thank you Daniel. I am very happy with the heating panel.
By Thom B.
