Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
197 reviews
Heritage AssociatesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Insure Peace of MindCremationBurialLife InsuranceHeritage Associates is the Texas and Minnesota regional agency of Lincoln Heritage Life Insurance Company, the market leader for final expense coverage. Heritage Associates offers small, whole-life insurance policies and planning assistance to alleviate the burden placed on loved ones when the time comes to coordinate and pay for a funeral. Policies range from $1,000 – $20,000 in coverage, and benefits are accessible within 24 hours at the time of need. No medical exam is required, and most qualify with no waiting period necessary. Rates do not increase and policies do not expire once coverage begins!GET FREE QUOTELearn More
Heritage Associates (heritage.associates) has 197 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
197 approved reviews, newest moderated first
I had all my questions answered professionally and was very satisfied
By Alvin B.
Response from Heritage Associates· Jul 23, 2024
Thank you for your positive feedback! We are thrilled to hear that all your questions were answered professionally and that you are very satisfied with our service. Your satisfaction is our top priority, and we look forward to continuing to serve you and your loved ones in the future.
The policy was explained to me thoroughly and the agents are so friendly and made me feel at ease at choosing said coverage.
By Wanda B.
Response from Heritage Associates· Jul 15, 2024
We were happy to help and look forward to assisting you with more coverage whenever you are ready! Thank YOU for your kindness and being such a joy to assist! Above all, we appreciate you trusting us with the opportunity to serve you and your loved ones!
Their service is great friendly and professional
By Luther E Akin S.
Response from Heritage Associates· Jul 12, 2024
We're glad you had a great experience! We very much appreciate the opportunity to serve you and your family!
Agent started to harass me after I informed her that I no longer wanted the policy.
By Keldrick B.
Response from Heritage Associates· Jul 11, 2024
There appears to be some misunderstanding. We received your application for coverage and weren't able to issue the coverage you requested because the initial premium payment was declined by your financial institution. Our efforts to contact you were not intended as harassment but rather a sincere effort to resolve the payment issue preventing your coverage from being issued. We attempted the initial premium payment on June 7 as you requested, but the payment declined. We were not notified by your financial institution of the declination until several days later, which is when we first contacted you via text message. We attempted approximately one outreach per week in an effort to resolve the issue with you, including only two phone calls and corresponding voicemails over a month long period. We also mailed a letter notifying you of the declined payment and our inability to proceed in issuing coverage. All of our efforts were made in an attempt to honor your original application for coverage. In a text message reply you sent to us, you seemed to think that we did not attempt the payment on June 7 as you originally requested, but you never responded to our efforts to clarify that that payment was actually attempted exactly as you requested on June 7. Instead of outright declining you application, we were hoping to assist you in rescheduling the initial payment so that we could continue to hold your application pre-approval. We certainly did not want you to miss the opportunity for coverage over a payment issue. We will absolutely honor your request to cancel the application for coverage and cease additional outreach. Hopefully, you can understand how confused we too feel by this outcome. Nonetheless, we understand your frustration, especially given the misunderstandings involved, but we would still very much like the opportunity to serve you and your loved ones if given the opportunity in the future! Feel free to call us at (512) 648-6400.
Mr Luke Ezell was a polite, knowledgeable sales representative. He answered all of my questions without any hesitation. He was very respectful through the phone conversation. I would definitely recommend him to others.
By PRISCILLA M.
Response from Heritage Associates· Jul 12, 2024
Thank you for kind words regarding your experience with Luke! Most importantly, thank you for trusting Luke and our team with the opportunity to serve you and your children!
Nice trogens check outs pretty smooth performances. Needs plenty customer service support. Also sending the chime out there for deeper than better results and growth factors regarding health at it's strongest that they have ever seen it go through. Proven product and conditioning of course from customer service care. --Dr Chelsea Avila Goins Ruiz
By Chelsee G.
Response from Heritage Associates· Jul 12, 2024
Candidly, we're having a hard time understanding what this means, but that could just be a comprehension issue on our end. We acknowledge that we aren't rocket scientists 🚀🤓, yet we're still proud of our simple mission to help loved ones on one of the worst day of their lives. 5 stars seems positive, so thank you! We know Jamie enjoyed working with you, and we certainly appreciate the opportunity to serve you and your family!
Lydia 1st contact advising of my bank draft and understanding and helpful. Great World Class Customer Service.
By Erika Mapps M.
Response from Heritage Associates· Jul 3, 2024
Thank you for your kind words and continued trust! We definitely wouldn't want anything to happen to your coverage over a payment issue. We appreciate you being so responsive and making it easy for Lydia to get your issue resolved.
Lydia is very helpful and knowledgeable. She is very pleasant to work with. I give her a five star rating.
By Carolyn P.
Response from Heritage Associates· Jun 26, 2024
We're glad you had such a great experience working with Lydia! Thank you for taking the time to write such kind words. Most importantly, thank you for trusting us with the opportunity to serve you and your loved ones!
