Setup is easy
Stup is easy and documentation clear. I began to service clients in minutes. My user experience with helpwire is terrific. Thanks.
By Dennis R.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
57 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
HelpWire (helpwire.app) has 57 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 46 reviews with 5 stars · Clear filters
Stup is easy and documentation clear. I began to service clients in minutes. My user experience with helpwire is terrific. Thanks.
By Dennis R.
This is a really good product that works well. I have used many other options in an IT environment, and for a free subscription for SME's its hard to beat IMO.
By Andy M.
I used to use other similar applications, but I'll only be using HelpWire from now on. It's free, so there are no limitations (so far), so it's perfect for what I use it for. Thanks to all the devs working on it :)
By Pierre F.
Fantastic piece of software. Easy to set up and use
By Dave L.
Easy to setup Just works Unattended access is great
By Rod R.
Simple, fast and free. The team is improving new functions permanently.
By Marc B.
I want to continue using my Win8 computer programs. I can do things very quickly on this, things that are a real struggle on the newer Windows Os's. But if my credit card company needs me to use a Win10 browser I can connect my Win8 to the Win10 computer and then access the credit card account. I can also run software that only runs in Win10, by connecting from my Win8 conputer to the Win10 computer.
By Nacirema
Response from HelpWire· Oct 30, 2024
Thank you for the detailed feedback!
Easy to get up and running. Use Interface is well laid out and uncluttered. Using this to support aging family members laptops & PCs who are less than computer savvy and live too far away. Helps me keep their OS & programs up to date and resolve issues that are simple for me but cause them a great deal of confusion.
By Rob K.
Response from HelpWire· Oct 4, 2024
Thank you for the feedback!