Not Enough Information to Proceed
I did not find Sunset to be particularly helpful. Before asking me to click the "Close Account" button, the service did not provide enough information for me to make an informed decision about what would happen next. Some of the assets listed appeared to be outdated or no longer valid, while other assets I know exist were not included in the search results. This made me question the accuracy and completeness of the information being presented. Overall, I found the process more confusing than straightforward. Greater transparency about how assets are identified, why some may be missing, and exactly what happens after selecting "Close Account" would have given me much more confidence in using the service. As it stands, I was not comfortable proceeding.
By Marie
Response from Sunset - Find What They Left Behind· Jul 6, 2026
Hi, this is Stephen Walter, CEO of Sunset, responding personally. Thank you for this feedback. You're absolutely right, before anyone clicks "Close Account," they should understand exactly how we found each asset, why some may be outdated or missing, and what happens next. Even though Sunset is free, we need to do better and your feedback will help us get 100% of our users to a place where they feel fully confident at that step. I'd genuinely like to hear more about your experience. If you're open to it, please reach out to our support team and ask for me by name, Stephen Walter, and I'll speak with you personally.