Super helpful
Super helpful, really appreciated the efficiency for a complex email issue.
By Moná T.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform.Trusted by thousands of agencies and consultancies.
Bonsai (hellobonsai.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
616 approved reviews, newest moderated first
Super helpful, really appreciated the efficiency for a complex email issue.
By Moná T.
So far I love everything about this CRM. It's exactly what I need for my business as a remote brand web and graphic designer. I have just made it through my trial, but I am excited to start moving all of my content over and using it everyday!
By Madison S.
Jade and the team listened to our requests and help make a change in the program to suit our needs. That is great customer service!
By Claudia L.
Bonsai has been an essential tool for running my business—everything from contracts and invoices to project tracking is streamlined and easy to manage. The platform feels professional and thoughtfully built. On top of that, their customer service is outstanding—quick to respond, respectful, and genuinely helpful. It’s clear they care about their users and are constantly improving. A solid investment for any freelancer or small agency.
By Nour A.
love jade she’s cool
By Zahara S.
Sawyer handled my difficult questions and helped me understand how to fix my invoicing issue. He was kind, accurate and funny!
By Karolyn R.
Sawyer was so helpful and quick with responding to my issue! I always have a great experience with Bonsai Support, they are not only kind, but intelligent and timely. Thank you!
By Tara C.
Our team uses Bonsai to manage projects for our clients. It's simple to use and helps us stay organised and on track with deliverables. One key feature we love is the time tracking and project budgets, which lets our team see how each project is tracking financially against our forecasted and actual targets.
By Kirk L.