Fast service and they listen
Fast service and they listen. Thank You!!
By Linn C.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Fast service and they listen. Thank You!!
By Linn C.
They take forever to respond about pressing medical manners - even if you are asking a basic question they will take hours to respond.
By Sofia
Response from Hello Alpha· Jan 6, 2022
Hi Sophia, We truly apologize for any inconvenience this may have caused you. We are a small, growing team, and we are using every piece of feedback to help better our quality of care. We are happy to take a look at your issue. Please message our support team so that we may follow up - https://app.helloalpha.com/messages Thank you!
This site is amazing and very easy. No wait, no back and forth for appts. Very professional and caring.
By Holly H.
My experience with Alpha has been nothing but convenient and easy so far!
By Allison M.
Easy to use website. Got the medication I needed without having to deal with a doctor's office
By Katrina
Very easy and efficient.
By Robert L.
I was charged $70 for medication, spironolactone, that I never asked for and never received. I have emailed customer service several times about this issue and they have refused to issue a refund. I will be contacting the Better Business Bureau next.
By Gwendalyne S.
Response from Hello Alpha· Jan 7, 2022
Hi Gwen, Our care team has reached out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
Very helpful and make the process to receive medication super easy. The doctor was very helpful and knowledgeable on what medications would work best for my needs.
By Prianca L.