Excellent
Excellent service
By Corinne C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Excellent service
By Corinne C.
I explained how I have bad anxiety and also bad depression but that the meds that I’m on are helping the depression and wanted to know if there was something else I could take for anxiety. Instead of just telling me “no” I was repeatedly pressured into changing my antidepressants even though I refused new antidepressants about 3 times. Also the packaging of the first bottle vs the refill leads me to believe that the nice little discreet box with cute things inside is is just a sell to get you to stay, my refill was sent in a beat up bubble mailer that caused the actual pill bottle to dent.
By Emily T.
👍🏻quick and easy
By Beaux-Neige
I've used them over a year and the only problem I have ever had with Alpha Medical is that they didn't send me any warnings that my prescription was going to end soon and I went about a week without birth control.
By Rachael
I ordered a birth control and never got it. I'm fairly sure I was charged for it but it still isn't here a week or two later.. and I've messaged the care team about it which says on the messenger "responds within 24 hours." It's been 3 days and I still haven't gotten a response. I'm pissed.
By Sarah
Response from Hello Alpha· Apr 17, 2022
Hi Sarah - Thanks for reaching out and sharing your feedback. We are sorry that you had this experience. We are a small, growing team, and we are using every piece of feedback to help better our quality of care. Our care team has reached out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns. Thank you for choosing Alpha!
Easy and fast. There was a problem with me being prescribed my first prescription which is the doctor resolved very quickly
By Brittany H.
Love Hello Alpha! They’re speedy, professional, and kind. Thank you!
By MEP
I've received several medications. However, I received an email today stating that my medication was delivered. It was not. I never received it. Not to happy. 😔.
By Mike