Heaven MayhemReviews of heavenmayhem.com

Read the small print. Earrings cannot be returned or exchanged - particularly in a sale - and the quality is poor. Earrings are quick to tarnish. Better companies elsewhere online as there is no desire for customer satisfaction. Wish I'd read the other reviews first.

Purchased Macbook air 13" case cover. It is very stylish and looks good however there is no way its made to fit. Doesn't even clip on at all far too small. Cost £8 for delivery yet heaven mayhem want £45 to return when the case cost £49.. now trying to sell on Facebook. Its an absolute rip off. Do not go near stick to trusted sites you know well . Customer service is also terrible!

Bought a laptop case as a Christmas gift for my daughter. On Christmas Day, we reached out to HM saying that we need to exchange it for a different model. They declined our request to return because it was now outside of their 10-day return window. No exceptions for the holiday season. Why bother using them for gifts. Ugh

I ordered the book box. After over two-three weeks It finally arrived. But the wrong product- I got the laptop case. After over 10 days I got an email & they will not send mw the right product. I claimed on paypal and got the money back. So unprofessional and cheap quality!!!

They will not return earrings due to their policy, which is buried on their website. Says for hygiene reasons. But you can exchange. What’s the difference? So be prepared if you order from them that you are stuck with them. And they are heavy. They are not lightweight as they say that they are. I would not recommend this company. I found others with better quality at a similar price point.

Poor customer service - there is no phone number at all for this place which should have been my first clue but hey it’s what my daughter wanted - never again. Yes I tried to email but it took two days to get a response but by then the point was moot. Also to add insult to injury they ship with DHL and it’s 22 days past delivery date and still no product. Buyer beware

I purchased jewelry from this brand during a sale, and multiple items turned out to be defective. I contacted customer service and provided photos and explanations, but I was told that because the items were marked as final sale, no repair or replacement would be offered — even for clear quality issues. While the communication was polite, the lack of accountability for defective products was disappointing. Sharing my experience so other customers can make an informed decision.

Customer care is not there. I purchased two MacBook cases from this company and accidentally ordered the wrong size. I fully take responsibility for that mistake. That said, the way this company handled it was unacceptable. Both cases were never used, still in the original packaging, and I offered to return them together in the same box in exchange for the correct size. I even offered to pay the price difference, especially since these were purchased during Black Friday. Their response? “Nothing we can do. Final sale.” No attempt to help. No flexibility. Just dismissive and rude customer service. On top of that, the quality is cheap for the price they charge, and they expect customers to shoulder all responsibility with zero support. Policies like this don’t protect a business — they show how little they value their customers. There’s a reason this company doesn’t allow reviews on their own site. I’m out $100 with nothing to show for it. Save yourself the frustration and shop elsewhere.