Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
HealthyLineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
HealthyLine (healthyline.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
293 approved reviews, newest moderated first
I bought a full length mat almost two years ago. It’s so essential to my treatment regimen for fibromyalgia, that I take it with me on vacation. The company is great to deal with and stands behind their products. I definitely plan to buy from them again in the future.
By Sarah
Reliable product. Reliable company. No complaints. Only compliments.
By Susan
I have the Taj Mat. I love it, love it love it. I sleep on it every night. Not always with the heat on, but now it is winter and I do keep it on a low temp all through the night. When I wake up, I put on the PEMF for 10-15 minutes and get charged up. Sometimes I will use it in the afternoon, wrap myself up in a space blanket and turn up the temp to 65 C. I get a pretty good sweat from infrared heat. Really nice. This is my second mat. The first one stopped working. The company was really good at helping me trouble shoot, which helped for a few sessions on the mat, but it stopped working again. They were ON IT. Immediately they shipped me a brand new mat and controller. I shipped the old one back. I have not had a problem with this one. I love it. I would highly recommend this product and company to anyone. Great company and great people. Very high quality product.
By Sharon
The representative was helpful,nice. Product is wonderful!
By Healthlyhappy
We love the Rainbow mat. I am using it for breast cancer and my husband used it for sciatica. Tumor continues to shrink and sciatica all gone! Awesome product and so beautiful, too! Thank you!
By Carol H.
Great customer service. I had a small issue (my fault), and they were able to fix it quickly. I've had my mat for a whole year and it's one of the best investments I've made in terms of well being. I am a massage therapist and my clients also love the mat. I am thinking of upgrading to the one that has PEMF
By Ying
Awesome! The infrared heating pad I have is fabulous! And they handled issues I was having with the controller very quickly. I loved their product so much, I bought one for a family member.
By Rhonda
Love thier products! Amazing customer service!
By Jennifer
