I had a great experience with this…
I had a great experience with this company.
By Brenda
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
HealthyLine (healthyline.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
293 approved reviews, newest moderated first
I had a great experience with this company.
By Brenda
Fast service, honest dealer. Great products. Great support.
By David
Second mat I have purchased ,doesn’t heat up , wires game loose.
By Kim
Response from HealthyLine· Dec 31, 2018
Hello Kim Please call customer service for assistance with your issue. The phone number is (888)774-4422. Have a wonderful day! Kind Regards, Your HealthyLine™ Care Team
Very impressive customer service. Problem with a mat and it was replaced without question!
By Caroline
I shopped around for the best value before choosing my Healthyline far infrared mat which I use to aleviate pain from a neck injury. I have used it almost daily for over a year and it has paid for itself. I do not have to resort to pain medications any more. Their customer service has been very responsive- at one point when I had an issue with my control and they handled it without any hassel on my end. I recommend their products to my clients with sensory issues.
By Toni D.
Great customer service and wonderful products!
By Janet
I would highly recommend getting a healthy line mat. have a cold and it's been the only way I can sleep at night. It helps my kids to get better faster. my daughter had Lymes over the summer and it came just in time for her to get better a lot quicker.
By Christopher A.
Great mat --- comforting, therapeutic warmth with the option to make a sauna with it. Excellent customer service, as well. And you can't beat the price.
By G.H.