Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Headway has freed me from the brutal Hell that agency work is. Headway has made it very easy to open my own practice and accept both the insurances they partner with and also to accept private pay.
By Alia
Response from Headway· Aug 2, 2023
Thank you for the feedback!
Headway employees are extremely knowledgeable and are great advocates for patients and providers.
By SS
Response from Headway· Aug 2, 2023
Thanks for being here, so glad to have you onboard.
Headway has amplified my group practice; easily handling credentialling, billing and payments. Highly recommended!
By Peter C.
Response from Headway· Aug 2, 2023
Thank you for the feedback!
Headway has made it very easy for me to manage growing my private practice! I do t have to worry about billing logistics and I have a steady stream of referrals! I’m really enjoying using this platform manage my practice!
By Liz S.
Response from Headway· Aug 2, 2023
So glad to hear it! Happy to have you.
Headway was able to get me credentialed with most insurance panels very quickly and has great customer service.
By Jessica M.
Response from Headway· Aug 2, 2023
Thank you for your feedback!
Headway has made taking insurance incredibly easy. All I have to do is focus on being a therapist. I don't have to wait for insurance companies to reimburse me, I get paid every two weeks making it so much easier to budget. I am also very pleased with the reimbursement rates and the support from the staff if I have a question.
By Jill L.
Through out my time with Headway they have been very informative about the credentialing process and always pays on time. I have had no issues submitting notes or with "clawbacks". Their system works well, although it's not a full EHR and they continue to add additional insurance panels for continued client benefit. The pay is definitely high and overall it has just been a good experience. They make it easy to be satisfied with their service. Plus there is no additional monthly fee to work with Headway.
By Chemal Cruz, LMHC, NCC, C.
I like the platform it is user friendly for most of the admin work (scheduling, easy to write notes/use templates). There is a few things to improve on: being able to receive messages quicker when therapist emails the team about a question (in general) or especially for insurance verification as it is time sensitive and I also don't want to lose potential new clients. I think there should also be a section where we can access all forms in one location including (HIPAA, consent for trreatment/ policies, being able to interact with other providers etc).
By Melissa
