HeadwayReviews of headway.co

Unfortunately I could only give 1 star. 0 or negative star was not an option. I signed up Saturday. Made appointment within an hour. Appointment time 7pm. Received email confirmation of my appointment Yay!! 7pm...7:15pm... 7:30pm... Nothing. I checked the ringer on my phone. Perfectly fine. Made another appointment for next morning. Received email confirmation for appointment for Monday Yay!! Monday 8:30am...8:45am... 9am... Nothing. I emailed Headway to inform them of the first 2 negilagent appointments. 9:23am 53mins later, provider calls me. Note: Headway site states 1st initial consult 15mins. My consult was 4mins 37sec. During my under 5min consult, Provider set up 1st official appointment for Wednesday 7:30am (Today). I log onto zoom, enter meeting ID and passcode the provided emailed and texted to me. 7:20am... 7:30am... 7:45... 8am... Nothing. I was looking at myself in the zoom meeting for 40mins. I emailed provider informing her how long I waited, she responds by saying she waited until 7:45am. 100% False. Within an hour, I received a notification my bank account was charged $200 for cancelling appointment. I emailed Headway and received a response saying they spoke to the provider and she said she was on the meeting. Absolutely impossible! Also they will not refund me my $200. Charging $200 for a service that was never provided is called "Fraud". Stating initial consult is "15mins" however receiving 4mins 37sec consult is called what?? I've filed a claim/dispute and complaint with my insurance company. Once the $200 charge post on my account (Currently pending), I will file fraud charges with my bank. No sweat off my back, lesson learned. I have all proof and documentation. Just hoping this helps the next person from becoming a Headway victim.

Headway has helped me expand my practice to offer more insurance options to clients and higher reimbursement rates than what I would get if I contracted directly with the insurance panel. Their payment process, setting up new clients and scheduling them is so easy. They resolve any questions I have quickly.

Headway has been invaluable in helping me start and thrive in private practice. I am a solo practitioner with zero experience in billing and working with insurance companies. They were able to get me credentialed, handle all of the insurance verification and billing for the companies I am credentialed with through them, and get me paid. I have had good response with customer service. Yes, they take a portion of rates, but I am gladly willing to share, as they are providing a service to me that I would either have to do myself, or pay another company to handle. I have gotten several referrals through them, although, this has been sporadic. I would use Headway time and time again, and am grateful for what they have done for my private practice.

The team is excellent at getting back to me particularly regarding any insurance questions or payments. Writing notes is extremely easy on their platform. Headay offers a lot of guidance and support overall.

I’m very impressed with Headway thus far. As a clinician they are very easy to communicate with and they answer questions in a timely manner. Their provider portal interface is simple and efficient.

I’ve been using Headway’s platform for about a year and a half now and my experience has been hugely positive. The platform is very user-friendly and customer service is very responsive. The platform generates steady client referrals. Working with Headway has helped me expand my practice while minimizing the paperwork. It’s been a game-changer!

I have nothing but good things to say about Headway. It makes the paperwork and billing aspect away and lets me focus on being a therapist.

Headway takes care of reminders, billing, and insurance filing - saving me a lot of time and energy. Their interface is very simple and easy to navigate. It has made all the difference in my private practice, and at no cost. What a great service!