Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
service and response time
By Katherine
Response from Headway· Sep 22, 2026
Hi Katherine, Thank you so much for the kind rating! We're glad our service and response times have been working well for you. Thanks for being part of the Headway community! – Adam, Headway Team
So far everything is excellent!!
By NS
Response from Headway· Sep 22, 2026
Hi Naeema, Thank you so much for the kind words! We're so glad things have been going well for you on Headway so far. We'll keep working to make sure that continues. Thanks for being part of the Headway community! – Adam, Headway Team
Verify medical insurance and provide billing service.
By Michael S.
Response from Headway· Sep 22, 2026
Hi Michael, Thank you for the kind rating and for sharing your feedback! We're glad Headway's insurance verification and billing support have been useful for your practice. Thanks for being part of the Headway community! – Adam, Headway Team
I enjoy working with Headway due to easily navigate the EHR system from day one. I also appreciate the support provided by the staff when I needed it.
By Shari
Response from Headway· Sep 22, 2026
Hi Shari, Thank you so much for sharing this! We're so glad the EHR system felt easy to navigate right from the start, and that our support staff was there when you needed help. Thanks for being part of the Headway community! – Adam, Headway Team
I asked for benefit and cost estimates, and the support was fast and helpful.
By FL
Response from Headway· Sep 22, 2026
Hi there, Thank you so much for sharing this! We're glad our support team could get you fast, helpful answers on your benefit and cost estimates. We hope this makes it easier to move forward with care, and we're here if you need anything else. – Adam, Headway Team
I have the freedom of making my own schedule and I love that Headway handles all the consent and insurance billing
By Tahira S.
Response from Headway· Sep 22, 2026
Hi Tahira, Thank you so much for sharing this! We're so glad the scheduling flexibility is working well for you, and that handling the consent and insurance billing side of things is freeing you up to focus on your clients. Thanks for being part of the Headway community! – Adam, Headway Team
I have been receiving quality referrals with good reimbursement rates. Recently I emailed Headway customer service when I had an issue and I received a promt helpful reply.
By Karen P.
Response from Headway· Sep 22, 2026
Hi Karen, Thank you so much for sharing this! We're thrilled to hear the referrals and reimbursement rates have been working well for you, and that our customer service team was able to help quickly when you needed it. We'll pass your kind words along to the team. Thanks for being part of the Headway community!
No referrals but the service is fine if you bring your own clients. It is basically an EHR, not a place to receive any clients.
By therapist
Response from Headway· Sep 22, 2026
Hi Keri, Thank you for the honest feedback. We're glad the platform is working well for handling insurance and billing for the clients you bring in, but we hear you on wanting more support around building referral volume too. Referral flow through our matching system depends on a few factors — like specialty, availability, and profile completeness — and it can vary a lot by market. If you'd like, we're happy to take a closer look at your provider profile and search visibility to see if there's anything that could help more clients find you through Headway. We appreciate you sharing this, and we'd love the chance to be more than just the admin layer for your practice.
