Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
The Customer service rep I talked to helped me right away and resolved my problem. Quality service!
By JONATHAN ANGELO C.
Response from Headway· Sep 23, 2026
Hi Jonathan, Thank you so much for sharing this! We're really glad our support team was able to help you right away and get your issue resolved. Thanks for being part of the Headway community! – Adam, Headway Team
Do not know what experience on 9-13 you are talking about, this needs to be stated. In general, Boundaries are a biggie in Psych field. I need my Ph.D. and experience respected and as I am the licensed one, do not appreciate the lack of that. I was threatened re allowing my CAQH access logs in shared, which finally a Headway credentialing person validated that I did not need to do - hipaa issue for ME & stored info there.
By artfulinterventions
Response from Headway· Sep 23, 2026
Hi Dr., Thank you for sharing this, and we're sorry for the frustration and lack of clarity around the recredentialing notice. You're right to expect clear, accurate communication about your account, especially as a fully licensed provider managing your own credentials diligently. We've looked into the specific ticket this stemmed from, and confirmed it was an error on our end — an automated check incorrectly flagged your account even though your CAQH profile was current. We understand this isn't the first time something like this has come up, and we want to get to the bottom of why these false alerts keep happening. We appreciate your patience and your work with your clients, and we're taking this feedback seriously to improve how these notices are handled going forward. – Adam, Headway Team
The service this company provides while making it the most lucrative for virtual therapy is outstanding. Over tried several others and Headway continues to improve, take the feedback from providers to make it the best possible and overall I’m so happy to work with this company.
By Darian B.
Response from Headway· Sep 23, 2026
Hi Darian, Thank you so much for this wonderful review! We're thrilled Headway has been the most rewarding platform for you, and it means a lot to hear that our efforts to act on provider feedback are showing. Thanks for being part of the Headway community! – Adam, Headway Team
Daily updates from Headway until my problem was resolved
By Bridget J.
Response from Headway· Sep 23, 2026
Hi Bridget, Thank you so much for sharing this! We're really glad our team kept you updated every step of the way until things were resolved. Clear, consistent communication is something we work hard on, so this means a lot. Thanks for being part of the Headway community! – Adam, Headway Team
I have had opportunities to use many other platforms yet Headway is the one I use and will continue to use. I have minimal issues and when I do have a problem they are prompt to resolve it. I highly recommend this platform for clinical work. It is user friendly and very easy to learn.
By Teresa K.
Response from Headway· Sep 22, 2026
Hi Teresa, Thank you so much for this wonderful review! We're thrilled to be your platform of choice and to hear that things have been running smoothly, with quick resolution when issues do come up. Thanks for being part of the Headway community! – Adam, Headway Team
First of all my counselor Michael is great. I've only had 1 session and I am already looking forward to continuing talking with him in the future. Also, your representative Ryu was really helpful when I came across an insurance issue.
By DebZ
Response from Headway· Sep 22, 2026
Hi Deb, Thank you so much for sharing this! We're so glad your first session went well and that you're looking forward to continuing with your counselor. We're also happy to hear our support team was able to help quickly when the insurance issue came up. Welcome to Headway, and we hope the rest of your care continues to go smoothly! – Adam, Headway Team
Website was very easy to navigate and informational. It was really easy finding what I needed.
By Christian G.
Response from Headway· Sep 22, 2026
Hi Christian, Thank you so much for sharing this! We're really glad the website made it easy to find what you needed. We hope the rest of your experience with Headway goes just as smoothly! – Adam, Headway Team
AI provided instructions that created a mess to clean up. It took numerous attempts, and discussions with "humans" to correct.
By Donna S.
Response from Headway· Sep 22, 2026
Hi Katrina, Thank you for the honest feedback, and we're sorry for the back-and-forth this took. You're right that some of our automated insurance-verification steps don't always get things fully right the first time, and it shouldn't take multiple rounds with our team to sort out. We want to make sure your account is in a good place going forward. If anything from that experience is still unresolved, please reach out to our support team directly and we'll prioritize getting it fixed. We appreciate you flagging this so early, and we're glad to have you as a Headway provider. – Adam, Headway Team
