The ease of the platform and…
The ease of the platform and reimbursement rates are fair!
By C H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
The ease of the platform and reimbursement rates are fair!
By C H.
Very Helpful
By customer
I scheduled my first appointment and my provided never showed up. I was charged a fee of $175 in which I am fighting to get back! Will never use again and definitely will not recommend this to anyone.
By Tatiana B.
Response from Headway· Sep 24, 2024
Hi there, thank you for leaving your feedback and for sharing that you were charged for a session that your provider did not attend! Our team absolutely wants to support you in looking into this charge - please reach out to us at headway.co/contact with these details, and we will be happy to help!
The fast insurance filling. The ease of the website. Professional development opportunities.
By customer
it makes things easier, you take care of everything.
By carolyn V.
The fantastic support, ease of use, and respect for practitioners is why I gave Headway five stars
By Tanya R.
Onboarding clients is easy. Intake and documentation are user friendly. Payment is fair and on time.
By Joe L.
Reimbursement rates are better than independent contracts. Concerned with Excellus. Worried that you’ll end up stopping service with them bc my understanding is they aren’t agreeing to pay these rates.
By customer
Response from Headway· Sep 19, 2024
Hi there, thank you for your feedback around Excellus contracts! Our team is happy to provide any updates we have regarding this to you - please feel free to reach out via our contact form at headway.co/contact and we'll be happy to help answer any questions you may have. Thank you again for your feedback here and we want to ensure we're doing everything we can to support our providers and clients!