HeadwayReviews of headway.co

I love how easy Headway makes billing insurance, getting credentialed and getting paid regularly. One star down because there are the occasional glitches in the system with insurance verification. Also, my clients and I would love a customer service phone line where we could talk to a representative.

The session started promptly; after clearing housekeeping information we were able to delve into session. Frankly, accessibility and ease in technology while servicing the client via telehealth were stars of the day.

The on boarding was quick and efficient. The company was very receptive to me and helpful with any questions. And the paneling and payments have all been seamless. I appreciate the ease of the entire process.

easy to use portal. great pay! no delay in getting paid.

Headway manages the insurance aspects and allows me to focus on client care. I do wish they would offer a higher rate for providers who consistently demonstrate quality care, have more years of experience, and have loyal or returning clientele. An "annual review" of rates would be reasonable. Thank you for considering this request.

Best billing platform out there. I’ve tried Grow and Rula and by far Headway is better both in reimbursement rates and also in the visual design of the platform, the high standards for documentation, the customer support and the freedom to document in my own EHR.

So far the experience has been okay. There are definately areas of communication that can be improved.

Headway might be good for providers but as a client it is really difficult and annoying. I'd much rather see a provider that doesn't use this system. Last year I had a number of billing problems with them. The last one was they had messed up the billing and sent me an email about every two days wanting me to contact them to give them more money. Contacting them is really difficult since there's no phone number or anything. The chat bot is useless. Sending a simple message requires you to scan and upload your insurance card again, even though they obviously already have that information. It shouldn't be so much work to reach a real person instead of a computer. This year, for my first visit they charged my credit card the entire "estimated" amount without even bothering to run it through insurance. I had already satisfied my deductible so it should have been $28 instead of $133. No legitimate health care provider charges a patient's credit card for the full amount of the visit without first running it through insurance. And then I have to go do the path of trying to contact them again, which is a pain as explained above. Again, this might all be seamless on the part of the provider but as a client.....it is really bad.