Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Prompt payment - I don't have to wait for an insurance claim to go through to be paid and the pay is substantially better than other platforms. Well-thought out forms, policies, and trainings that are clearly and concisely written. Quick communication about dealings with insurance companies.
By therapist
Easy process from adding clients, to getting paneled with insurance to processing claims and getting paid in a timely manner.
By S.H.
The service is generally good. There are technical issues in the system like unreliable message indicator. Otherwise i don't receive new client referrals from headway and the list of assessments does not include OCD, ACES, and personality assessment such as meyers briggs
By William H.
Headway handles my client insurance issues so well. I appreciate the assistance with credentialing!
By Sandy
Great experience so far!!! Easy to use the platform.
By customer
I’m new the program. They have been helpful in my getting started. I appreciate the updates on my cases.
By Elaine Pase, L.
All is excellent.
By customer
Team Headway is a nightmare to deal with. I have yet to find a direct way to contact them. Even my insurance company was unable to find a direct route to communicate with them. Team Headway charged my credit card for the first two visit rather than using my insurance information. Even after my insurance company contacted them regarding this issue, they have not, by this time, credited my credit card. Recently I had an appointment where the internet on my therapist's side was spotty. We tried numerous times to reconnect but the internet continued to freeze so we discontinued. I was charged for the appointment!
By Donna
