Help Center challenges
I feel like Headway closes help center tickets before they are completely solved, and the chat bot is worthless.
By Mary R.
The Fair Hearing score
4.0/ 5
Great
2,418 reviews
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About Headway
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
- Also known as
- headway.co
- Website
- headway.co
- Category
- Mental Health
- Listed on The Fair Hearing
- 2026