Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
I like my experiences in Headway
By Irene E.
Response from Headway· Oct 1, 2026
Hi Irene, Thank you so much for sharing this! We're so glad your experience with Headway has been a good one. Thanks for being part of the Headway community! – Adam, Headway Team
Quality communication. Motivational guidance.
By jdwhotmail.com
Response from Headway· Oct 1, 2026
Hi there, Thank you so much for sharing this! We're so glad the communication and guidance have felt supportive as you get started. Thanks for being part of the Headway community! – Adam, Headway Team
I feel like aside from a couple of tech glitches that were resolved reasonably quickly, Headway allows me to run a thriving practice and GREATLY reduces my insurance burden. The only piece that I'm missing is the capacity to bring on an associate and 'bill as a supervisor' which is something I wish I could do.
By Alexandra Brooke M.
Response from Headway· Oct 1, 2026
Hi Alexandra, Thank you so much for sharing this! We're thrilled Headway is reducing your insurance burden and supporting your thriving practice. We'll make sure your interest in supervisory billing for bringing on an associate gets to the right team. Thanks for being part of the Headway community! – Adam, Headway Team
I absolutely LOVE headway!! I have been through 4 therapist and never really felt understood or heard. I love the questions that were asked that helped me better understand what I was needing! I am SO grateful to be paired with the therapist that I did! Besides my psychiatrist, I’ve never felt more understood! I absolutely love my therapist, she provides me with the tools I need for my healing journey!
By Brenda A.
Response from Headway· Oct 1, 2026
Hi Brenda, Thank you so much for sharing this! We're so glad the matching questions helped connect you with a therapist who truly understands you. Thanks for being part of the Headway community! – Adam, Headway Team
Heaadway’ platform is easy to navigate. When you’re new, there are people to help you or fix an issue. I recommend them!
By Bev
Response from Headway· Oct 1, 2026
Hi Beverly, Thank you so much for sharing this! We're so glad the platform has been easy to navigate and that our team has been able to help as you're getting started. Thanks for being part of the Headway community! – Adam, Headway Team
Ease of use for both provider and clients; handling all the credentialing, billing and payments is a real plus. Having Support readily available has been really good as well. Having additional support/tools for finalizing the clients who expressed interest would be very helpful.
By Andrew E.
Response from Headway· Oct 1, 2026
Hi Andrew, Thank you so much for sharing this! We're so glad the ease of use, credentialing, billing, and support have been a real plus for you. We'll also pass along your note about wanting more tools to help finalize interested clients to our product team. Thanks for being part of the Headway community! – Adam, Headway Team
LaBrea is Outstanding!
By Chanacey G.
Response from Headway· Sep 30, 2026
Hi Chanacey, Thank you so much for sharing this! We're so glad LaBrea has been outstanding for you. Thanks for being part of the Headway community! – Adam, Headway Team
The platform makes scheduling and keeping track of client's session notes and billing easy and seamless most days. If there is a problem, your chat assistance team is always very responsive. The new virtual scribe option is very helpful with virtual sessions.
By Tamara Johnson, L.
Response from Headway· Sep 30, 2026
Hi Tamara, Thank you so much for this wonderful feedback! We're so glad the scheduling, notes, and billing workflow has been seamless, and that the virtual scribe has been helpful for your virtual sessions. Thanks for being part of the Headway community! – Adam, Headway Team
