Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Great customer service!
By MIA
Response from Headway· Oct 3, 2026
Hi Mia, Thank you so much for sharing this! We're so glad our customer service team has been great for you. Thanks for being part of the Headway community! – Adam, Headway Team
Randomly overcharged but rectified quickly. I just don’t have time to spend on this type of issue. Also one of the overcharged therapy dates was not listed in billing so very confusing when a month later I get a correction for a date not listed. Rep. Showed me how to see list of appts and it was there.
By anthonyboosthotmail.com
Response from Headway· Oct 3, 2026
Hi there, Thank you so much for sharing this! We're glad the overcharge was corrected quickly, and we hear your feedback about the billing page being confusing when a charge date differs from the actual session date. Thanks for being part of the Headway community! – Adam, Headway Team
Excellent service and ease of use
By lisa W.
Response from Headway· Oct 2, 2026
Hi Lisa, Thank you so much for sharing this! We're so glad the service and ease of use have been excellent for you. Thanks for being part of the Headway community! – Adam, Headway Team
This me rollout of fees per appointment is not enticing for anyone to stay so I'll be leaving the service.
By Carlita L.
Response from Headway· Oct 6, 2026
Hi Carlita, Thank you for sharing this, and we're sorry the upcoming changes have you considering leaving. We hear your concern about the new per-appointment fees. We'd like to hear more and make sure your feedback reaches the team. Please share your thoughts here: https://docs.google.com/forms/d/e/1FAIpQLSdEgyFVGDw-iqR4cyHe48aGmrQPWpAYY2T7DicdwOPPrjTpcA/viewform – Adam, Headway Team
Quickly responsive
By Tracy L.
Response from Headway· Oct 2, 2026
Hi Tracy, Thank you so much for sharing this! We're so glad our team has been quickly responsive for you. Thanks for being part of the Headway community! – Adam, Headway Team
Really frustrating that the billing issue became an issue . And it was even more frustrating to not be able to get in contact with a human customer support representative BEFORE being charged over $100.
By Princess K.
Response from Headway· Oct 2, 2026
Hi Princess, Thank you for sharing this, and we're sorry for the frustration — both with the billing mix-up itself and with not being able to reach a live person right when you needed one. Because this involves account-specific billing and insurance details, we're not able to discuss the specifics publicly, but if anything about this is still unresolved, please reach out here so our team can take a direct look: https://care.headway.co/contact We appreciate you letting us know.
Fast, effective response to Help Ticket
By Charles B.
Response from Headway· Oct 2, 2026
Hi Charles, Thank you so much for sharing this! We're so glad your help ticket got a fast, effective response. Thanks for being part of the Headway community! – Adam, Headway Team
Any needs or questions I have had are eventually resolved but it usually takes several manual messages and different people respond, not always with the same information.
By Constance K.
Response from Headway· Oct 2, 2026
Hi Constance, Thank you so much for sharing this! We're glad your needs get resolved, and we hear your feedback about wanting more consistency across responses and fewer back-and-forth messages. We'll make sure this gets to the right team. Thanks for being part of the Headway community! – Adam, Headway Team
