Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
5,742 approved reviews, newest moderated first
Your site was the first I found with the size I needed for my husband. He was delighted to have a product that would fit him. Delivery was next day. Glad I found your site on-line.
By Vicki M.
Response from HDIS· May 27, 2015
Thank you for your feedback! We appreciate your business.
I haven't received what I ordered yet
By Louise
Response from HDIS· May 27, 2015
Thank you for your feedback. A customer care representative will be in touch with you shortly.
I like the quick delivery and service
By Edward
Response from HDIS· May 26, 2015
Thank you for your feedback! We appreciate your business!
From the ease of use and clarity of HDIS's website to the quality of their products, I couldn't be happier. The biggest surprise was how rapidly my order was delivered -- almost over night. Healthcare products can be expensive, but HDIS offers a variety of better quality products that are not otherwise available in my area.
By Susan
Response from HDIS· May 26, 2015
Thank you for your feedback! We appreciate your business!
Ordering was easy, however, glad I didn't need product in 4 or 5 days. 10 days or more (by the time product was shipped and received ) is not good, at least for me. Need to look for faster shipping time.
By Ginnie
Response from HDIS· May 26, 2015
Thank you for your feedback. We are very sorry for the delayed shipping and we will look into this matter. A Customer Service Representative will be in touch with you!
HDIS is a company that is on-task. The protective underwear I ordered arrived within a few days, and fit comfortably, ample but not so bulky in the crouch area, and absorbent as advertised. In the past, I have ordered the Women's heavy protective underwear variety pack, the Reassure daytime underwear, the Deluxe Bath Mat with Scrubber, and the Folding 3X Magnifier with LED light. I have found that HDIS delivers my orders expeditiously, and I am satisfied with the product.
By Linda K E.
Response from HDIS· May 26, 2015
Thank you for your feedback! We appreciate your business and your loyalty!
I ordered a product and I gave my SHIPPING ADDRESS and instead of bringing to MY HOME the driver took it to the Post Office. I am in a wheelchair and it is very hard for me to receive packages--that is why I ordered from YOU---YOUR promotion says I will receive it at my door--my UPS/Fedex delivery men know that I am in a wheelchair and they bring my packages in for me until one of my children come by. I will be thinking long and hard as to whether or not I order from you again....
By Julie
Response from HDIS· May 26, 2015
Thank you for your feedback. We definitely will look into this and see why your package was not delivered to your door. Someone from our Customer Care Department will be in touch! We are very sorry for the inconvenience.
HDIS provided and ( still provides) all of the necessary resources for our new role as caregivers for an Alzheimer's family member. The catalog is full of all & everything that is needed and timely arrivals at all times. Thank you !!!!!
By Helen
Response from HDIS· May 26, 2015
Thank you for your feedback! We appreciate your business.
