Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
5,742 approved reviews, newest moderated first
My order mistake, no problem. Told me to keep or donate then gave me full credit for them. They then hastened shipment of item I meant to order! There is not a better example of great CUSTOMER SERVICE. They really set the bar high for CS.
By Doug E.
Response from HDIS· May 17, 2016
Thank you for your feedback! We appreciate your business.
I thought I had a delivery problem and HDIS immediately sent another order. Problem was solved. Customer service is outstanding with this company.
By Tim
Response from HDIS· May 17, 2016
Thank you for your feedback! We appreciate your business.
Not knowing what I needed I depended on the person on the other end of the phone to help me, and that she did. This person was such help,I wish I could remember her name. A wonderful experience. Thank You
By Carole
Response from HDIS· May 17, 2016
Thank you for your feedback! We appreciate your business.
After my initial poor review regarding their return policy, specifically not providing shipping labels for returns with no guarantees of receiving a refund, customer service reached out and supplied shipping label and we worked out a refund agreement.
By Anne
Response from HDIS· May 17, 2016
Thank you for your feedback. A customer care representative will give you a call to discuss your return. We are very sorry for your experience.
Service was very helpful and willing to help with any questions about the products. Product was as expected and shipped in a timely manor. I would recommend this company to others. Vincent
By Vincent
Response from HDIS· May 17, 2016
Thank you for your feedback! We appreciate your business.
Easy to order and items shipped very quickly. No complaints or suggestions necessary. Very satisfied with quality of products.
By Sheila
Response from HDIS· May 17, 2016
Thank you for your feedback! We appreciate your business.
HDIS is a reliable company that is more than willing to meet your expectations and more some. Their well trained representatives will help you to figure out what you need and how often and what products are best for you. If you should require a product that is not listed in their catalog or on-line they will try and get you that product directly from the manufacturer. I am extremely pleased with their service and friendly reception whenever I call them and no matter how often I change my date of delivery...they always treat me with courtesy and respect!
By Catherine S.
Response from HDIS· May 17, 2016
Thank you for your feedback! We appreciate your business.
Fast service. Order was just what I ordered and in perfect condition.
By Jean
Response from HDIS· May 17, 2016
Thank you for your feedback! We appreciate your business.
