Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
5,742 approved reviews, newest moderated first
family forgot to tell me it arrived, sorry!! They are good, but not more useful or usable then depends
By Patricia
Response from HDIS· Mar 7, 2018
Thank you for your feedback! A customer care representative will look into your order and follow up with you!
The product is good but took over a week to arrive.
By Laura
Response from HDIS· Mar 7, 2018
Thank you for your feedback. A customer care representative will look into your order and follow up with you!
Love the ease of ordering & fast shipment of products
By Geri
Response from HDIS· Mar 1, 2018
Thank you for your feedback. We appreciate your business!
I trust them and they do take care of you. Complaints ( everybody gets them ) are dealt with swiftly and fairly. They do need to get A standard testing and scaling the absorbance of the different products. Such as 1 drop = 12 ounce absorbance. To get the number of drops from the product producers isn't good. It may be the best (they) put out but that don't mean it rate's come close to other products. Even though Yes you will not do wrong shopping here.
By Alan
Response from HDIS· Mar 1, 2018
Thank you for your feedback. We appreciate your business!
I was so very disappointed in the sample Reassure incontinence briefs I received. First of all, they were way too big in size. The size Large fit more like an X X Large! (I ordered a size Large because I have used Always Discreet for a number of years, and wear a Large.) . It also started separating after wearing for less than half a day (and, no it was not because it was soiled).
By Cyndi
Response from HDIS· Mar 1, 2018
Thank you so much for your feedback. A customer care representative will give you a call to help you find a better product for your needs.
It’s a great convenience. I have to buy for my parents from out of state. The care givers find it good value
By Cathy
Response from HDIS· Feb 28, 2018
Thank you for your feedback. We appreciate your business!
I ordered from HDIS because of convenience & not having to checkout w these products. I did not realize when I ordered just how costly these products were! I thought there might be an increase for shipping etc. But I was shocked! The depends overnight 16 HDIS charge me $36. I found same package for $8.29 Food Lion grocery. I purchased Depends Day 32. HDIS charged me $46. I found same package for $20.19 Food Lion Grocery store I feel grossly overcharged and WiLL NOT be ordering again!! Extremely disappointed!
By Teresa
Response from HDIS· Feb 28, 2018
Thank you so much for your feedback. A customer care representative will give you a call.
I have still not received order. I have nothing to review. UPDATE: I was contacted by HDIS, which promised to ship out a replacement, because the initial shipment went to the wrong address. Immediate response from the company was most appreciated! LATEST UPDATE: Product was received in just a few days. Very good customer service.
By Cheryl
Response from HDIS· Feb 28, 2018
Thank you for your feedback. A customer care representative will look into your order and be in touch.
