Havertys FurnitureReviews of havertys.com

Bought a Bozeman rug for over $1000.00 and the pile is so worn in less than a year… never gets walked on with shoes yet it looks 15 years old! when I called customer service they said to get it professionally cleaned. Disappointed in CS and quality

Couch broke after one year. The recliner handle broke, made of plastic. Have extended warranty, but its a joke. Looking at 3 months to get the correct part to fix the couch. Won't buy from Haverty's again

I purchased a $1300.00 rug. FIbers are coming from rug in one area. They will not come out and provide service. They simply said no on e else has reported this and that it must be my vacuum cleaner. If it were the vacuum cleaner it would be the entire rug. I have 4 other rugs from Wayfair and have no problem with them.

We were excited when we ordered our couches, that's where the excitement ends, delivery was supposed to be 4-6, now it's 6-8, their follow the truck is a joke, it's been at the same location since 1030 this morning, we live 10 minutes from there, what do they do, send it to hiram, then dallas, won't be buying from them again

I am writing to formally escalate an unresolved issue involving my Havertys sofa and the 5-year protection plan I purchased at the time of sale. Due to the lack of resolution and follow-up from your store, I have already submitted a formal complaint to the Better Business Bureau. About one year after purchasing the sofa, the stitching on the side of the couch began coming apart. This was not normal wear and tear but a clear defect in materials or workmanship. I filed a warranty claim through the protection plan, but it was denied because the claim was not submitted soon enough, even though the problem developed gradually over time. Two years later, when I returned to the Havertys Haymarket store to purchase additional furniture, I explained the situation to a sales representative. I was told the claim should not have been denied and was advised to submit it again. I followed that advice, and the claim was denied a second time. The representative then assured me this was not right and promised that the store manager would contact me to resolve the issue. That was several weeks ago, and I have received no call, no email, and no communication of any kind. I purchased the protection plan for peace of mind, expecting Havertys and its warranty partner to stand behind the product. Instead, I was denied coverage twice and then ignored after your own employee acknowledged that something was wrong. That is why I filed a complaint with the Better Business Bureau. I am requesting that Havertys review this matter and provide a fair resolution, such as repair, replacement, or reimbursement related to the defective stitching. I also expect an explanation for the lack of response from the Haymarket store manager. I would prefer to resolve this matter directly with Havertys, but I am prepared to continue pursuing it through the BBB if necessary.

I chose Haverty’s because Lisa Thiessen Haverty’s Interior Design Expert was highly recommended by one of her recent customers. She is very patient and great to work with. Lisa offered to come to my home to assess my current home decor and to provide options that would best fit my lifestyle and space. The 3D software she used was a tremendous help to visualize her custom design plan and how it would look in my home. She also gave me some ideas for accent décor such as artwork and fluted wallscape planters, ideas that I would not have envisioned on my own. Her expertise, vision and creative talent gave me great confidence with my purchase of a loveseat, rug and coffee table for my living room. Lisa made sure the loveseat I chose was an appropriate fit for my challenging home interior. In addition, I purchased a rug and coffee table that I never would have bought if she hadn’t included it in the custom design that she created for me. It was a great experience.

Disappointed and Frustrated — Not the Quality or Service We Expected We walked into the store and had a great experience with the salesperson. We found what we thought was the perfect dining room set for our home and were told it was in stock, with delivery scheduled for that Thursday. On delivery day, we received a call informing us that two chairs didn’t meet their quality standards. While disappointing, we appreciated the honesty. We were told the buffet was available earlier than expected, so we agreed to reschedule and have everything delivered together the following week. That delivery was over 90 minutes late. Worse, the team nearly damaged our mid-century curio cabinet by carelessly leaning the table extension against its glass. One of the chairs they did bring was broken. Fast forward to today — another call, another chair that didn’t meet quality standards. At this point, it’s beyond frustrating. For a company that prides itself on quality, the repeated delays and damaged items tell a different story. Today’s delivery was on time, but the buffet arrived with damage to the marble top. One delivery person ran into our curio cabinet again and quickly left. Thankfully, the other gentleman remained professional, attempted to clean the piece, and documented the damage. This entire experience has made us seriously question Havertys’ standards. For the price we paid, this has been nothing short of a nightmare. We’re now considering returning the entire set and starting over with another company. Bottom line: The initial in-store experience was promising, but the follow-through has been unacceptable. I would not recommend Havertys to anyone. The quality and service simply don’t match the price — not even close!

Havertys delivery sucks big time. With all the things I bought ther they have never ever delivered the items on time EVER! Late late late. Like you don’t matter. Only their time matters. Done with Havertys