Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
136 reviews
Hat ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hat Club is a premium headwear retailer known for exclusive fitted hats and limited-edition drops. Blending sports heritage with streetwear culture, the brand offers officially licensed products, primarily from major leagues like MLB,NBA,NFL alongside unique, custom colorways that can’t be found elsewhere. With a strong online presence and multiple retail locations, Serving a dedicated community of collectors and enthusiasts. While also at the intersection of retail, sports fandom, and streetwear culture. Delivering not just products, but a sense of identity and community around headwear.
Hat Club (hatclub.com) has 136 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 31 reviews with 1 star · Clear filters
I needed the hat I ordered when it got to me and it showed up dirty. I messaged hatclub only to be told send it back and after inspection if it was dirty they would issue a refund. So that means wait for it to get back before getting my money back to buy another and wait for that one to be shipped at which time I wouldn't have needed it.
By Jecoa C.
I paid for the 2 day shipping and it took longer then 2 days
By Xavi
Response from Hat Club· Sep 1, 2026
We appreciate you taking the time to share your feedback. Please note that FedEx 2-Day does not currently include weekend delivery. If you experience any issues in the future, please feel free to reach out to our team at [email protected], and we’ll be happy to assist.
No heat from their mystery packs straight up all basic hats with no side patch! No way they are exclusives 😭
By Jonathan A.
Response from Hat Club· Sep 1, 2026
We are very sorry to learn that you were unsatisfied with your recent purchase. We will be sure to forward your feedback to our team for future mystery boxes.
I made a mistake of ordering the wrong size hat. I immediately emailed customer service to notify them about the issue (since there isn’t a cancel option in the dashboard). Obviously, I asked if I could swap the size of that hat (both sizes were in stock). They said there was no way they could possibly do that. (Seems like a simple ask, but apparently they can’t do that.) Then, they said, we can cancel the order. Seems like an ok plan - but apparently they were still processing / shipping / fulfilling the order in the meantime. (remember, I immediately told them about the issue AND they acknowledged the issue)… since my reply came after they had sent it off for shipping, there was (again) nothing they could do on their end to fix the issue. What I could do is pay $6.99 to return the order to them. They have a great selection of hats, and very fair sales, but do you think I’d ever order from them again after this customer experience??? I’ll never understand why businesses fail to value customer service… especially a smaller, independent company. That’s now several transactions per financial quarter that they’ll need to replace. Customer service goes a long way… I guess some companies feel it’s necessary to learn that the hard way. I can recommend them on hat quality and selection, but I cannot endorse them on this sad interpretation of customer service.
By Jordan
Response from Hat Club· Aug 31, 2026
We’re sorry to hear about your experience and completely understand your frustration. We apologize that we weren’t able to cancel the order in time and appreciate you sharing your feedback. We hope you’ll consider giving us another opportunity to provide a better experience.
The hat looks like its sown crookedly. I want to return it.
By Brandon W.
Response from Hat Club· May 15, 2026
We’re sorry to learn that you may have received a potentially defective item. If you need any assistance with a return or exchange, please feel free to contact our support team at [email protected] and we’ll be happy to help.
Missing the cleaner I paid for in my order. Delivery came quicker than I expected but the cleaner I paid for was not in my shipment.
By Russ V.
Response from Hat Club· May 15, 2026
We’re sorry to learn that an item was missing from your order. An agent will be following up with you via email shortly to provide reshipment details for the missing item.
hat fits for a somalian brainiac. Waaaaaaayyyyyy toooooo big
By Nick V.
Response from Hat Club· May 6, 2026
We’re sorry to hear you weren’t satisfied with the fit of your recent purchase. Please reach out to our team at [email protected] if you need any assistance with a return or exchange.
Well I ordered one thing and got another.
By Joshua B.
Response from Hat Club· Apr 7, 2026
We are sorry to learn that your order arrived incorrectly. We'd love to help you receive your correct order. Please reach out to our support team via email at [email protected] for better assistance.
