Hardware DecorReviews of hardware-decor.com

Being charged $12 to ship a $3.06 part

I wanted to quickly change my order and got a VM.

$3 for 6 plastic clips, $10 shipping. What the heck.

I was disappointed to get silver screws with black clothes rods. Also, some basic instructions either with them or at least available online on height and distance from the wall seems basic. Otherwise, the products themselves were great. Update following the reply: Your email has 3 resources for determining cut length. Still nothing to show how far off the floor or how far FROM the wall they should be mounted. It's just a recommendation to have some recommended guidelines for these measurements.

Shipping was slower than was said to be did not matter in this case . You wanted a review long before I received the product was anoing to receive review request before the product. thanks Russ.

Product is as good, as expected. Terrible customer service, you call them and the answering system says we do not accept call or something like that, you can't even leave a voicemail. Emailed them via their website, got no response. My issue was i had one of the rods had scratches on it when we pulled out of the plastic, and tried to contact them if we can get a replacement, couldn't get hold of anybody. I needed the product so just ordered another one. Shipping is expensive.

The service was quick and professional. I ordered satin brass closet rods with rod holders. The color of the rods was different than those of rod ends. The rod holders were the color that I actually wanted.

Order was initially incorrect - transposed quantities on two similiar items. Had to reorder. The process was complicated by the holidays. Ultimately they made it right. I received a refund yesterday for my re-ordered part.